Performance Details

Department of Administration

Mission

The mission of the Department of Administration is to provide consistent and efficient support services to state agencies so that they may better serve Alaskans. AS 44.21.010-045

Core Services

  • Legal, Advocacy and Regulatory Services.
  • Family Support
  • Enterprise Support Services

Arrow GraphicResults

Core Services
A: Provide consistent and efficient support services to state agencies so that they may better serve Alaskans.  Details >
A1: Legal, Advocacy and Regulatory Services.  Details >
  • TARGET #1: Reduction in number of appellate cases pending assignment for drafting opening briefs.
A2: Family Support  Details >
  • TARGET #1: Pre-disposition reports are filed with the Courts by due date.
A3: Enterprise Support Services  Details >
  • TARGET #1: Achieve a cost savings of at least 10% below market value for long term leases or lease extensions of up to 10 years.
  • TARGET #2: 5 year trend of cost growth for core government support services.
  • TARGET #3: Percentage of customer services satisfaction for internal core government support services customers

Performance Detail


A: Result - Provide consistent and efficient support services to state agencies so that they may better serve Alaskans.

A1: Core Service - Legal, Advocacy and Regulatory Services.
    
Target #1: Reduction in number of appellate cases pending assignment for drafting opening briefs.


Public Defender Appellate Backlog
Year Number of Cases Open
2014
129
+29%
2013
100
+12.36%
2012
89

Analysis of results and challenges: Increases in the appellate caseload have increased the number of cases pending assignment for drafting opening briefs.

A2: Core Service - Family Support
    
Target #1: Pre-disposition reports are filed with the Courts by due date.


Predisposition Reports Filed W/Courts by Due Date
Fiscal Year Annual
FY 2014
53%
FY 2013
56%
FY 2012
63%
FY 2011
64%
FY 2010
53%

Analysis of results and challenges: As Child in Need of Aid (CINA) cases continue to increase Guardian ad Litem dockets have increased while staff numbers have remained the same. It is becoming more challenging for the Guardian ad Litemís to meet the reporting deadlines timely as well as visit children and prepare and attend all court appearances. This has resulted in a reduction in timely reports being filed with the court.

A3: Core Service - Enterprise Support Services
    
Target #1: Achieve a cost savings of at least 10% below market value for long term leases or lease extensions of up to 10 years.


Annual Savings Below Market Value for Leases of up to 10 years
Year Annual Lease Savings
2014
$398,784
2013
$414,482
2012
$397,544
2011
$326,549

Analysis of results and challenges: Alaska Statute 36.30.083 authorizes the state to extends a real property lease for up to 10 years if a cost savings of at least 10% below market value would be achieved. The market value is established by a real estate broker or real estate appraiserís opinion of value or BOV. DGS executed a total of 21 lease extension renewals under AS 36.30.083 in FY2014. The BOV Market Rate annual cost was $3,841,231 and lease renewal costs totaled $3,442,447 for an overall savings to agencies of $398,784.
    
Target #2: 5 year trend of cost growth for core government support services.

Methodology: Based on Conference Committee

Five Year Cost Growth Trend
Fiscal Year YTD Total
FY 2015
3.33%
FY 2014
2.93%
FY 2013
4.46%
FY 2012
3.50%
FY 2011
3.05%

Analysis of results and challenges: The budgeted costs growth trend for the Department of Administration beginning in fiscal year 2011, through conference committee for fiscal year 2015, has maintained an average trend of 3.458%.
    
Target #3: Percentage of customer services satisfaction for internal core government support services customers


Customer Service Satisfaction
Fiscal Year YTD Total
FY 2014
80.95%
FY 2013
76.0%
FY 2012
79.4%

Analysis of results and challenges: The Department of Administration (DOA) surveyed all Administrative Services Directors. The survey was constructed to seek customer service satisfaction data for 5 of DOA's enterprise divisions, Finance, General Services, Personnel, Enterprise Technology Services and Risk Management.

The 4 areas surveyed were customer service, timeliness, quality, and cost/value of service. On a scale of 1 to 10, there was an overall customer service satisfaction reported of 80.95%. This represents a 4.95% increase in customer service satisfaction from FY2013.

 

Current as of November 6, 2014