Performance Details
Mission
The mission of the Department of Administration is to provide consistent and efficient support services to state agencies so that they may better serve Alaskans. AS 44.21.010-045
Core Services
- Enterprise Support Services
- Legal, Advocacy, and Regulatory Services
- Family Support
 Results
|
Core Services
|
| A: Provide consistent and efficient support services to state agencies so that they may better serve Alaskans. Details > |
|
| A1: Legal, Advocacy and Regulatory Services. Details > | |
|
Performance Detail
| A:
Result - Provide consistent and efficient support services to state agencies so that they may better serve Alaskans. |
| A1:
Core Service - Legal, Advocacy and Regulatory Services. |
| |
Target #1: Division of Motor Vehicle (DMV) customers served within 20 minutes.
DMV Customers Served within 20 Minutes
| Fiscal Year |
YTD Total |
| FY 2012 |
250,533
|
| FY 2011 |
275,472
|
Analysis of results and challenges: The number of customers served is based on statistics from the queuing systems, which were installed in only the largest seven DMV offices until February 2012. The ten smaller offices were brought on line between March and May 2012.
|
| |
Target #2: Percent of the Division of Motor Vehicle customers served within 20 minutes or less.
Percent of DMV Customers Served within 20 Minutes or Less
| Fiscal Year |
YTD Total |
| FY 2012 |
63.0%
|
| FY 2011 |
71.8%
|
Analysis of results and challenges: The percentage of customers served in less than 20 minutes at DMV decreased from 71.8% in FY2011 to 63% in FY2012. There were three contributing factors to the decline: the number of customers served increased by 12% from 368,037 to 413,518, with no increase in personnel; the number of registration renewals mailed to DMV increased nearly 50%, from 21,276 to 31,599 which required pulling staff from the customer service counters for timely processing, and; transitioning to a new queuing system resulted in distorted statistics from some offices.
|
| |
Target #3: Cost per Public Defender Agency criminal case, excluding conflict cases.
Cost per Criminal Case
| Year |
Misdemeanor |
B/C Felony |
A/No class Felony |
| 2012 |
$677
|
$1,777
|
$8,887
|
|
| |
Target #4: Percent of Public Defender Agency clients contacted in 72 hours or less.
Percent of Clients Contacted within 72 Hours
| Fiscal Year |
YTD Total |
| FY 2012 |
28%
|
|
| A2:
Core Service - Family Support |
| |
Target #1: Office of Public Advocacy's personnel services cost per Child in Need of Aid and Guardian Ad Litem case.
Average Personal Services Cost per CINA/GAL
| Fiscal Year |
YTD Total |
| FY 2012 |
$4,139
|
| FY 2011 |
$3,641
|
|
| |
Target #2: Percent of Guardian Ad Litem's meeting with their children within the first five working days.
Percent of Children Met within Five Days
| Fiscal Year |
YTD Total |
| FY 2011 |
62%
|
Analysis of results and challenges: The percent of GAL's meeting their children within the first five working days of the guardian ad litem appointment by the Court to the Office of Public Advocacy (OPA) was 62%. An additional 14% of the children were met within the first 10 working days after the guardian ad litem appointment by the Court to OPA.
|
| A3:
Core Service - Enterprise Support Services |
| |
Target #1: 5 year trend of cost growth for core government support services.
Five Year Cost Growth Trend
| Fiscal Year |
YTD Total |
| FY 2012 |
43.0%
|
Analysis of results and challenges: The budgeted costs growth trend for the Department of Administration beginning in fiscal year 2008 through conference committee for fiscal year 2013 has maintained an average trend of 43%.
|
| |
Target #2: Percentage of customer services satisfaction for internal core government support services customers
Percent of Customer Service Satisfaction
| Fiscal Year |
YTD Total |
| FY 2012 |
79.4%
|
Analysis of results and challenges: The Department of Administration (DOA) surveyed all Administrative Services Directors and the administrative support staff in each division with the Department of Administration. The survey was constructed to seek customer service satisfaction data for 5 of DOA's enterprise divisions, Finance, General Services, Personnel, Enterprise Technology Services and Risk Management and internally, for the Division of Administrative Services.
The 4 areas surveyed were customer service, timeliness, quality, and cost/value of service. On a scale of 1 to 10, there was an overall customer service satisfaction reported of 79.4%.
|
Current as of December 14, 2012
