Performance Details
Department of Revenue - Child Support Enforcement Division
Mission
The mission of the Child Support Enforcement Division is to collect and disburse child support.
Core Services
- Improve the environment necessary for increased collections
- Improve the efficiency of disbursing child support
- Improve customer service
Mission Results |
Core Services |
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Performance Detail
A: Result -Collection and disbursement of child support due to the children served by the Child Support Enforcement Division (CSED). |
Target #2: Increase disbursements of child support payments by 0.5%..
The division is focused on improving processes and implementing technology to continue to meet our target increase of 0.5% in child support disbursements. Target Last Modified: 10/25/2023 |
A1: Core Service - Improve the environment necessary for increased collections |
Target #1: Ensure paternities established are at least 95%..
The number of paternities established continues to remain stable. Variations result from factors out of the division"s control; such as cases that are still working their way through the court system, increases in the number of unwed births, or cases where no attempt is made by the family to establish paternity. *This initial number will not be available until the end of October. The final number for FFY2023 will be available at the end of December. Target Last Modified: 10/30/2023 |
Target #2: Maintain child support cases with orders at 94%..
The agency has continued to exceed this standard for FY2023. Target Last Modified: 10/25/2023 |
Target #3: Ensure the amount of current child support collected is at least 58%..
Target Last Modified: 10/30/2023 |
Target #4: Increase number of cases with arrearage collections to 68%..
Target Last Modified: 10/25/2023 |
Target #5: Ensure that the cost effectiveness ratio is at least $4.00..
Target Last Modified: 10/30/2023 |
Target #6: Maintain cases with no collections for one year or more to 13% or less of cases eligible for collections..
An analysis of outstanding child support collections shows a relationship between those cases with the highest outstanding balances and those with no recent collections. The division continues to close cases on which we can no longer collect. We monitor this measure throughout the year and anticipate meeting our target of 13.0% or less. Target Last Modified: 10/30/2023 |
A2: Core Service - Improve the efficiency of disbursing child support |
Target #1: Increase recipients receiving automated distribution, as measured by percentage of funds paid electronically..
Automated distribution benefits customers through improved timeliness of child support disbursements and reduces associated costs of mail and paper processes. Target Last Modified: 10/30/2023 |
Target #2: Ensure that money on hold, less those categories that are out of the division"s control, is less than 0.4% (four-tenths of a percent)..
Target Last Modified: 10/30/2023 |
A3: Core Service - Improve customer service |
Target #1: Maintain wait times for telephone calls at an average of 5.0 minutes or less..
Target Last Modified: 10/30/2023 |
Last refreshed: 04/19/2024 05:00 pm