Performance Details

Department of Revenue - Child Support Enforcement Division

Mission

The mission of the Child Support Enforcement Division is to collect and disburse child support.

Core Services

Improve the environment necessary for increased collections
Improve the efficiency of disbursing child support
Improve customer service

Mission Results

Core Services

A: Collection and disbursement of child support due to the children served by the Child Support Enforcement Division (CSED). Details >

TARGET #1: Increase child support collections by 1.0%, to include Permanent Fund Dividend collections.

TARGET #2: Increase disbursements of child support payments by 0.5%.

A1: Improve the environment necessary for increased collections Details >

TARGET #1: Ensure paternities established are at least 95%.

TARGET #2: Maintain child support cases with orders at 94%.

TARGET #3: Ensure the amount of current child support collected is at least 58%.

TARGET #4: Increase number of cases with arrearage collections to 68%.

TARGET #5: Ensure that the cost effectiveness ratio is at least $4.00.

TARGET #6: Maintain cases with no collections for one year or more to 13% or less of cases eligible for collections.

A2: Improve the efficiency of disbursing child support Details >

TARGET #1: Increase recipients receiving automated distribution, as measured by percentage of funds paid electronically.

TARGET #2: Ensure that money on hold, less those categories that are out of the division"s control, is less than 0.4% (four-tenths of a percent).

A3: Improve customer service Details >

TARGET #1: Maintain wait times for telephone calls at an average of five minutes or less.

Performance Detail

A: Result -Collection and disbursement of child support due to the children served by the Child Support Enforcement Division (CSED).

Target #1: Increase child support collections by 1.0%, to include Permanent Fund Dividend collections.

Percent Change in Total Child Support Collections for a Fiscal Year

Fiscal Year	% Change
FY 2024	-9.16%
FY 2023	3.10%
FY 2022	-5.7%
FY 2021	-8.02%

Analysis of results and challenges: FY2024 collections including Permanent Fund Dividends (PFDs) decreased by 9.16 percent over FY2023. The division did not meet the target of a one percent increase over FY2023 due to the energy rebate distributed with the calendar year 2022 PFD payment. The calendar year 2023 PFD payment did not include an energy rebate, leading to a decrease in the collections in FY2024.

Target Last Modified: 11/02/2024

Target #2: Increase disbursements of child support payments by 0.5%.

Methodology: % change from the prior year

Disbursements of Child Support Payments

Fiscal Year	% Change
FY 2024	-9.84%
FY 2023	1.63%
FY 2022	-4.4%
FY 2021	-4.54%

Analysis of results and challenges: This measure has a direct correlation to the amount of collections received in the fiscal year. When collections decrease, disbursements also decrease.

The division is focused on improving processes and implementing technology with the upgrade of our outdated system, to continue to meet our target increase of 0.5 percent in child support disbursements.

Target Last Modified: 10/10/2024

A1: Core Service - Improve the environment necessary for increased collections

Target #1: Ensure paternities established are at least 95%.

Methodology: Annual statistics are reported from the Bureau of Vital Statistics in December.

Percentage of Paternities Established

Federal Fiscal Year	Percent Established
FFY 2024	104%
FFY 2023	94%
FFY 2022	91%
FFY 2021	102%
FFY 2020	95%

Analysis of results and challenges: Percentage of paternities established is a mandated federal measure and is calculated by dividing the number of children statewide with paternity established or acknowledged in the current federal fiscal year (*3425 in FFY2024) by the number of children born out of wedlock statewide for the prior federal fiscal year (3,280 in FFY2023).

The number of paternities established continues to remain stable. Variations result from factors out of the division"s control; such as cases that are still working their way through the court system, increases in the number of unwed births, or cases where no attempt is made by the family to establish paternity.

Target Last Modified: 12/23/2024

Target #2: Maintain child support cases with orders at 94%.

Percentage of Cases with Orders

Fiscal Year	Cases with Orders
FY 2024	96.0%
FY 2023	96.4%
FY 2022	96.4%
FY 2021	96.2%

Analysis of results and challenges: A case is eligible for collection when a court or administrative order has been established. Collections begin when a proper order is in place. Establishing this quickly and appropriately is key to successful collections. Reviewing and streamlining the order establishment process has maintained the timeliness of collecting and disbursing child support.

The agency has continued to exceed this standard for FY2024.

Target Last Modified: 11/02/2024

Target #3: Ensure the amount of current child support collected is at least 58%.

Percentage of Current Collections

Federal Fiscal Year	% of Collections
FFY 2024	53.3%
FFY 2023	47.6%
FFY 2022	49.3%
FFY 2021	52.1%

Analysis of results and challenges: Collection and disbursement of current support is crucial to the financial and emotional well-being of children. The economy, the Permanent Fund Dividend and available work are primary factors in meeting this goal. Although some factors are beyond our control, improvements in technology, training and streamlined processes will help our efforts to achieve the target percentage of 58 percent in current collections in the next fiscal year.

Target Last Modified: 11/02/2024

Target #4: Increase number of cases with arrearage collections to 68%.

Percentage of Cases with Arrearage Collections

Federal Fiscal Year	% of Cases
FFY 2024	66.3%
FFY 2023	63.7%
FFY 2022	72.7%
FFY 2021	65.6%

Analysis of results and challenges: Federal fiscal year (FFY) 2024 showed an increase in cases with arrearage collections. In FFY2022 there were two Permanent Fund Dividends paid out between October and September, causing a large increase in the percentage reported for that year. In FFY2023, there was a smaller payout due to the early payment of the 2022 Permanent Fund Dividend. This caused a large decrease in arrearage collections for FFY2023. The goal is to increase the percentage of cases with arrears collections in the next year to the 68 percent goal.

Target Last Modified: 11/02/2024

Target #5: Ensure that the cost effectiveness ratio is at least $4.00.

Cost Effectiveness Ratio

Federal Fiscal Year	Ratio
FFY 2024	$3.54
FFY 2023	$4.29
FFY 2022	$4.69
FFY 2021	$5.00

Analysis of results and challenges: Two components, expenses and collections, figure into this target. The agency decreased in this area. Costs involved in implementation or modernization of the Child Support System can result in lowering this ratio due to the increased spend. While the system is being improved, it is anticipated that this ratio will decrease over the next few years.

Target Last Modified: 11/02/2024

Target #6: Maintain cases with no collections for one year or more to 13% or less of cases eligible for collections.

Cases with No Collections for 1 Year or More

Fiscal Year	Percentage of Cases
FY 2024	17.99%
FY 2023	17.43%
FY 2022	14.02%
FY 2021	14.57%

Analysis of results and challenges: The percent of cases with no collections for one year increased by 3.21 percent to 17.99 percent from FY2023 to FY2024.

An analysis of outstanding child support collections shows a relationship between those cases with the highest outstanding balances and those with no recent collections. The division continues to close cases that can no longer be collected.

Target Last Modified: 11/02/2024

A2: Core Service - Improve the efficiency of disbursing child support

Target #1: Increase recipients receiving automated distribution, as measured by percentage of funds paid electronically.

Automated Payment Distribution to Recipients

Fiscal Year	% of Funds Paid by EFT
FY 2024	77.12%
FY 2023	75.75%
FY 2022	75.55%
FY 2021	78.08%

Analysis of results and challenges: The percent of funds disbursed electronically increased from 75.75 percent to 77.12 percent, an increase of 1.81 percent. The division uses the percentage of funds sent electronically compared to total paid as the measure of progress in this area.

Automated distribution benefits customers through improved timeliness of child support disbursements and reduces associated costs of mail and paper processes.

Target Last Modified: 11/02/2024

Target #2: Ensure that money on hold, less those categories that are out of the division"s control, is less than 0.4% (four-tenths of a percent).

Percentage of Money on Hold

Fiscal Year	Percentage	Target
FY 2024	0.504%	.4%
FY 2023	0.367%	.4%
FY 2022	0.501%	.4%
FY 2021	0.623%	.4%

Analysis of results and challenges: Disbursing collections is a priority for the agency. Money on hold is monitored and worked to ensure collections received are disbursed as quickly as possible. The Child Support Enforcement Division just missed meeting this measure for FY2024. Extra efforts will be made to ensure the measure is met in FY2025.

Target Last Modified: 11/02/2024

A3: Core Service - Improve customer service

Target #1: Maintain wait times for telephone calls at an average of five minutes or less.

Average Minutes of Telephone Call Wait Time

Fiscal Year	Average Minutes
FY 2024	36.53 +0.25%
FY 2023	36.44 +350.43%
FY 2022	8.09 +31.54%
FY 2021	6.15 -31.28%

Analysis of results and challenges: FY2024 saw a minimal increase in call wait times for customers over FY2023, but remains significantly higher than the target of five minutes. This target was not met in any of the past four fiscal years, and saw a large average wait time increase from FY2022 to FY2023 that persisted in FY2024. The division was challenged in this area in FY2023 and FY2024 due to Administrative Assistant staff turnover and vacancies that averaged 54 percent in FY2023 and 35 percent in FY2024. The division is experiencing better staffing levels in FY2025 and expects the average wait time to decrease.

Target Last Modified: 11/02/2024

Last refreshed: 05/22/2025 08:00 am