Performance Details
Department of Administration - Accounting
Mission
To provide efficient, cost-effective, and customer-focused accounts payable, travel and expense processing, aged accounts receivable (A/R), and debt recovery services to State of Alaska agencies, allowing the customer department to focus resources on their principal functions instead of common administrative functions.
Core Services
- Review and process invoices for payment.
- Review and reconcile purchase card (PCard) transactions.
- Review and process travel advances, reimbursements, and expense reports.
- Provide cost-effective and customer-focused services.
- Debt portfolio management.
- Debt recovery management.
 Mission Results
|
Core Services |
||||||||||||
|
| ||||||||||||
|
Mission Results
|
Core Services |
||||||||||||
|
|
Performance Detail
| A: Result -Provide efficient, cost-effective, and customer-focused accounts payable and travel and expense processing services to State of Alaska agencies. |
| A1: Core Service - Review and process invoices for payment. |
Target #2: Pay expedited invoices within three business days and all invoices within six business days upon receipt of proper documentation.
The methodology reflects the average cycle time from when a department payables portal ticket enters SSOA`s workflow to when the GAX, IN, OTPAY, or PRC is approved in IRIS whereupon payment is issued to the vendor and the portal ticket closes. In FY2025, an average of 11% of payable transactions were returned to departments for correction before they could be processed (i.e. missing information or insufficient budget) and this return time has been factored into the metrics. Target Last Modified: 09/29/2025 |
| A2: Core Service - Review and reconcile purchase card (PCard) transactions. |
Target #1: Finish onboarding purchase card (PCard) transaction for all remaining in-scope departments.
The scope for this volume has been identified as payable (defined by object code) PCard IRIS documents. Target Last Modified: 09/29/2025 |
Target #2: Reconcile purchase card (PCard) transactions within seven business days upon receipt of proper documentation.
The methodology reflects the average cycle time from when a department submits a payable PCard receipt to SSOA to when the Procurement Card Payment Request (PRCC) is approved in IRIS. In FY2025, an average of 11% of payable PCard transactions were returned to departments for correction before they could be processed (i.e. missing information or insufficient budget) and this return time began being factored into the metrics starting in FY2024. Target Last Modified: 09/29/2025 |
| A3: Core Service - Review and process travel advances, reimbursements, and expense reports. |
Target #1: Finish onboarding travel for all remaining in-scope departments.
The scope for this volume has been identified as OTPAYs, TAPRCs, and Travel (defined by object code) PCard IRIS documents. Target Last Modified: 09/29/2025 |
Target #2: Reimburse travelers within 15 business days upon receipt of proper documentation.
Starting in FY2021, the reimbursement processing time is the average cycle time from when a department submits final trip receipts to when an SSOA Accounting Technician approves payment One-time Payment (OTPAY) in IRIS-HRM. Prior to FY2021, the reimbursement processing time was the average cycle time from when a department submitted final trip receipts to when an SSOA Accounting Technician Approved Payment Request Commodity Based (TAPRC) in IRIS-FIN. Target Last Modified: 09/29/2025 |
| A4: Core Service - Provide cost-effective and customer-focused services. |
Target #1: Reduce the chargeback per accounting line.
Target Last Modified: 12/09/2025 |
| B: Result -Provide efficient, cost-effective, and customer-focused aged A/R and debt recovery services to State of Alaska agencies. |
| B1: Core Service - Debt portfolio management. |
Target #1: Expand service to additional State agencies.
Department of Administration - Shared Services of Alaska Department of Revenue - Permanent Fund Dividend Division Department of Labor & Workforce Development - Mechanical Inspection - Occupational Safety and Health Department of Transportation & Public Facilities - Damage Claims - Measurements Standards and Commercial Vehicle Compliance State of Alaska / Alaska Court System - Civil Cases - Fines, Fees, and Surcharges In FY2022, the Aged Accounts Receivable and Debt Recovery program went through a major restructuring that included additional staffing, procuring a new collection platform, and bringing pertinent processes (i.e. reporting, invoicing, and the PFD garnishment) in-house for improved oversight. Expanding management of the debt portfolio establishes a streamlined collection process and reduces the cost of in-house debt recovery efforts. The Accounting component plans to continue to expand service offerings to other agencies throughout the State. Target Last Modified: 09/29/2025 |
| B2: Core Service - Debt recovery management. |
Target #1: Successfully collect and close accounts that have debt owed to the State.
The Permanent Fund Dividend (PFD) is the component`s largest mechanism to recover debt owed to the State and the number of account closures is significantly impacted by the timing and amount of the PFD disbursement. In FY2021, the component closed 32% fewer accounts (recovered less debt) when the PFD paid out early (in June of 2020 instead of October of 2020). Conversely, in FY2023, a larger PFD disbursement combined with an energy relief payment led to a 49% increase in account closures (recovered more debt). Additionally, fewer accounts typically close the year after a large disbursement (FY2024 saw 46% fewer closures) because the accounts that would normally close in that period had already closed in the preceding year. Target Last Modified: 09/29/2025 |
Last refreshed: 03/04/2026 05:00 pm