Performance Details
Department of Administration - Finance
Mission
The mission of the Division of Finance is to provide accounting, payroll, and travel services for state government.
Core Services
- General ledger accounting including budgets and vendor payments for all three branches of state government
- Electronic commerce services including electronic vendor payments and the One Card Alaska charge card payment program
- Annual Comprehensive Financial Report (ACFR) and other statewide reporting responsibilities, including oversight of single audit requirements
- User documentation and information technology to support administrative systems
- Administer E-Travel program serving travelers within the executive branch including Medicaid beneficiaries
- Manage relationships with providers of travel services to ensure the state is receiving the best value for its travel expenditures
- Contractually established deadlines for the resolution of Notice of Pay problems are met 100% of the time
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Performance Detail
A: Result -Timely and efficient processing of vendor payments. |
A1: Core Service - General ledger accounting including budgets and vendor payments for all three branches of state government |
B: Result -Cost effective payment method for vendors and grantees. |
B1: Core Service - Electronic commerce services including electronic vendor payments and the One Card Alaska charge card payment program |
Target #2: Rebate revenue increase of 10% through the use of a charge card for vendor payments..
A significant portion of the annual rebate revenue is received from using the charge card for travel which has been reduced due to budget reductions and travel restrictions, resulting in lower rebate revenues. Processing charge cards in the new administrative system, the Integrated Resource Information System (IRIS), initially required additional steps which contributed to the reduced charge card usage. An upgrade to improve the administrative processing time was completed in early FY2019 and should increase charge card usage by agencies. The FY2020 rebate is less than normal due to the pandemic that has reduced the amount of travel by State employees. The FY2021 rebate increased as effects of the pandemic slowed and travel increased back to pre-pandemic levels. Target Last Modified: 09/22/2023 |
C: Result -Publication of the audited Comprehensive Annual Financial Report (CAFR) to a high standard recognized by a national organization. |
C1: Core Service - Annual Comprehensive Financial Report (ACFR) and other statewide reporting responsibilities, including oversight of single audit requirements |
Target #1: Maintain receiving the annual Government Finance Officers Association (GFOA) certificate for the Comprehensive Annual Financial Report (CAFR)..
Target Last Modified: 01/02/2024 |
D: Result -Consistent and effective use of administrative systems. |
D1: Core Service - User documentation and information technology to support administrative systems |
E: Result -Improved travel customer satisfaction. |
E1: Core Service - Administer E-Travel program serving travelers within the executive branch including Medicaid beneficiaries |
Target #1: 90% of respondents rate the E-Travel Office services as satisfactory or better..
The survey distribution process was changed in FY2021 because so few responses were coming in each quarter. Now E-Travel management sends a current list of travelers and planners to the contractor. The contractor matches the list to bookings made within the timeframe of the survey. In addition, the distribution adjustment and the questionnaire were simplified. These changes have resulted in more survey responses than prior years and a more consolidated review of feedback. In FY2022, increases in responses and feedback have led to greater issue resolution and better clarification of process, yet most of the negative feedback is coming from employees that choose to remain anonymous and speak vaguely to their dissatisfaction of the program. Service with CTM has been challenging because the travel volume is back to FY2019 levels, however the division is currently struggling to find experienced employees to maintain the program. Quarterly feedback in FY2023 is still primarily complaints of long hold times and online exchanges not working. The division is working on resolving these issues actively with CTM. In Q2 there was a survey, but CTM did not provide benchmarking because they had to switch survey platforms. Target Last Modified: 09/22/2023 |
E2: Core Service - Manage relationships with providers of travel services to ensure the state is receiving the best value for its travel expenditures |
Target #1: Positive annual savings of $3 million from the combined operations of the E-Travel Office contracts..
The lower savings by the E-Travel contracts is directly related to the overall reduction in travel itineraries during FY2016. Increased savings for both Medicaid and executive branch is contributed to two accomplishments in FY2017. Medicaid changed their purchasing policy from fully refundable to nonrefundable resulting in lower airfare costs and increased savings with unused ticket management. The State exceeded performance requirements under the Alaska Airlines agreements, which increased the discount level for travel on Alaska Airlines. FY2018 saw a decline in savings on the Medicaid branch because of the shift of volume from the E-Travel Program to Alaska Tribal Health Organizations. FY2019 had a stabilization of Medicaid volume after the shift to Alaska Tribal Health Organizations and decline in E-Travel due to Office of Governor Memorandum on Travel and Hire Restrictions February 2019. The first half of FY2020 was on target for the anticipated decrease in volume, but statewide air savings were up over FY2019 at the time. By April, the volume of bookings had dropped 90% from normal, RAVN Alaska went bankrupt, and air contract savings flattened during the busiest time of the year. Several factors contributed to the reduced contract savings in FY2021. RAVN Alaska was bankrupt, which historically provided significant contract savings for both Medicaid and Executive Branch. Travel restrictions due to the pandemic were also a cause of the decline affecting air, hotel, and car rental contracts. However, $1.2 million in fare savings was achieved through the management of our unused ticket credits and airline e-certificates. In addition, there are billing, and tax issues related to inexperienced staff. Negotiations with Alaska Airlines to extend unused ticket credit due to the pandemic have resulted in over $60,000 in savings to the program, this total is not reflected in the totals above. Target Last Modified: 09/22/2023 |
F: Result -Payroll and leave accounting. |
F1: Core Service - Contractually established deadlines for the resolution of Notice of Pay problems are met 100% of the time |
Target #1: Contractually established deadlines for the resolution of Notice of Pay Problems are met 100% of the time..
Target Last Modified: 09/28/2023 |
Last refreshed: 03/28/2024 12:00 pm