Key Performance Indicators

Department of Health

Mission

To promote and protect the health and well-being of Alaskans. AS 47.05.101 Priority 1. Health & Wellness Across the Lifespan Priority 2. Health Care Access, Delivery & Value Priority 3. Safe & Responsible Individuals, Families & Communities

Key Performance Indicators

FY2023 Management Plan as of 05/30/2023 (in thousands)
Department of Health Totals	Funding					Positions
	UGF Funds	DGF Funds	Other Funds	Federal Funds	Total Funds	Full Time	Part Time	Non Perm
	$922,696.4	$53,591.8	$91,622.7	$2,327,158.7	$3,395,069.6	1,442	5	73

1:	Protect and promote the health of Alaskans.	Funding					Positions
		UGF Funds	DGF Funds	Other Funds	Federal Funds	Total Funds	Full Time	Part Time	Non Perm
		$556,312.8	$42,737.7	$38,491.6	$1,526,296.5	$2,163,838.6	580	4	32

Target: Percentage of Vacancies within the Division of Public Health
Target: Percentage of 1115 behavioral health regions that are receiving funding from DPH for activities towards achieving health and equitable communities
Target: Number of Alaskan adults who enroll in tobacco Quitline services

2:	Provide quality of life in a safe living environment for Alaskans.	Funding					Positions
		UGF Funds	DGF Funds	Other Funds	Federal Funds	Total Funds	Full Time	Part Time	Non Perm
		$106,200.6	$2,846.9	$15,511.2	$196,586.5	$321,145.1	307	0	15

Target: Number of months long-term services and supports recipients are able to remain in their home before institutional placement
Target: Average cost of long-term services and supports per recipient

3:	Manage health care coverage for Alaskans in need.	Funding					Positions
		UGF Funds	DGF Funds	Other Funds	Federal Funds	Total Funds	Full Time	Part Time	Non Perm
		$66,620.9	$668.8	$2,892.8	$178,790.7	$248,973.1	20	0	1

Target: Percent of individuals served by the department with access to a regular primary care provider
Target: Cost to provide health care services per client

4:	Facilitate access to affordable health care for Alaskans.	Funding					Positions
		UGF Funds	DGF Funds	Other Funds	Federal Funds	Total Funds	Full Time	Part Time	Non Perm
		$68,999.1	$2,289.3	$4,908.6	$193,285.8	$269,482.7	76	0	2

Target: Percent of Medicaid eligible individuals who utilize Medicaid services
Target: Cost per recipient
Target: Number of rendering providers participating in the Medicaid program
Target: Percent change in number of rendering providers participating

5:	Strengthen Alaska families.	Funding					Positions
		UGF Funds	DGF Funds	Other Funds	Federal Funds	Total Funds	Full Time	Part Time	Non Perm
		$52,335.7	$925.8	$12,008.1	$80,146.8	$145,416.5	170	0	9

Target: Percent of individuals receiving employment related services from the department who achieve employment
Target: Cost of supported employment services per successful participant in Job Start or on-the-job training
Target: Accuracy rate for open food stamp cases
Target: Average time from receipt of initial SNAP application to eligibility determination

6:	Protect vulnerable Alaskans.	Funding					Positions
		UGF Funds	DGF Funds	Other Funds	Federal Funds	Total Funds	Full Time	Part Time	Non Perm
		$65,498.0	$4,082.6	$15,914.6	$140,907.7	$226,402.9	262	1	12

Target: Percent of Alaska adults with substantiated reports of abuse or neglect
Target: Average time to initiate an investigation
Target: Cost of administering background check program
Target: Average Days to Provisional Employment Eligibility Status

7:	Promote personal responsibility and accountable decisions by Alaskans.	Funding					Positions
		UGF Funds	DGF Funds	Other Funds	Federal Funds	Total Funds	Full Time	Part Time	Non Perm
		$6,729.3	$40.7	$1,895.8	$11,144.7	$19,810.6	26	0	2

Target: Program savings per fraud investigator

Performance Detail

Priority 1: Protect and promote the health of Alaskans.

Target #1: Percentage of Vacancies within the Division of Public Health.

Methodology: Percent of vacancies within the Division of Public Health.
Numerator: Total number of vacant permanent PCNs
Denominator: Total number of permanent PCNs in the division
Source of data: IRIS
Perspective: Organizational Capacity
Type of measure: Capacity
Target or Goal:Reduce by 20%
What tool will be used to collect these data? Excel
How often will the data be analyzed and reported? Bi-Annual/fiscal year
Baseline measurement dates: 6/30/2022
1st remeasurement dates: 12/31/2022
DPH Strategic Plan or HA2030 Alignment: Strategic Plan- Admin/Leadership goal

Percentage of Vacancies within the Division of Public Health

Fiscal Year	Q1	Q2	Q 3	Q 4	YTD	Target	Column 7
FY 2022					17.4
FY 2021					13.7
FY 2020					13.1
FY 2019					13.3

Target Last Modified: 12/14/2022

Target #2: Percentage of 1115 behavioral health regions that are receiving funding from DPH for activities towards achieving health and equitable communities.

Methodology: Percent of 1115 behavioral health regions that are receiving funding from DPH for activities towards achieving healthy and equitable communities within the current fiscal year.
Numerator: Number of 1115 behavioral health regions receiving funding for healthy and equitable community activities
Denominator: Total number of behavioral health regions
Source of data: Healthy and Equitable Communities program records (Contracts, grants, MOUs, etc.)
Perspective: Public benefit
Type of measure: Process
Target or Goal: 100% of behavioral health regions
Who will collect this information: Healthy and Equitable Communities Unit in DO
What tool will be used to collect these data? Evaluation of funding agreements, spend plan
How often will the data be analyzed and reported? Bi annually (October 1, April 1)
Baseline measurement dates: 4/1/2022
1st remeasurement dates: 10/1/2022
DPH Strategic Plan or HA2030 Alignment: Strategic Plan Goal 1; Healthy and Equitable Communities

Percentage of 1115 Behavioral Health Regions That Are Receiving Funding from DPH for Activities Towards Achieving Health and Equitable Communities

Year	Percent	Target
2022	100	100

Target Last Modified: 12/14/2022

Target #3: Number of Alaskan adults who enroll in tobacco Quitline services.

Methodology: Numerator: Number of Alaskan adults who enroll in tobacco Quitline services in one calendar year. Only one enrollment per client is counted (excludes re-enrollments).
Denominator: N/A
Source of data:Tobacco Prevention and Control Program
Section:Chronic Disease Prevention and Health Promotion
Perspective: Customer Focus
Type of measure:Outcome Measure � The total number of Alaskans who have enrolled in a Quitline cessation program in a calendar year. Alaskans can enroll more than once in a calendar year. For reporting purposes re-enrollments are excluded.
Target or Goal: For calendar year 2022 the goal is 1,900 enrollments.
Who will collect this information: TPC Evaluator/Epidemiologist
What tool will be used to collect these data: Quitline Quarterly Reports
How often will the data be analyzed and reported? Data will be reported by March 30th for the prior year. 2022 data will be reported March 30th, 2023.
Baseline measurement dates: December 31, 2020 = 2,390, December 31, 2021 = 1,808
1st remeasurement dates: December 31, 2023
DPH Strategic Plan or HA2030 Alignment: Healthy Alaskans 2030 Objective 27 - Reduce the percentage of adults (aged 18 and older) who currently smoke cigarettes or use electronic vapor products, smokeless tobacco, or other tobacco products.

Number of Alaska Adults Who Enroll in Tobacco Quitline Services

Year	Number Enrolled	Target
2021	1489	2400

Target Last Modified: 12/14/2022

Priority 2: Provide quality of life in a safe living environment for Alaskans.

Target #1: Number of months long-term services and supports recipients are able to remain in their home before institutional placement.

Methodology: This performance measure is calculated by averaging the age of all the Medicaid long term services and supports recipients who were placed in an institution during a fiscal year and then converting the age into months. Recipients" age is calculated by computing the difference between their date of birth and the initial date of institutional placement (i.e., first date of service at the long-term care facility). There are four categories of service that indicate institutional placement (010 - Short Term LTC Services; 011 - SNF Nursing Home; 012 - ICF Nursing Home; 013 - ICF/MR Service). This division utilizes MMIS Enterprise and Cognos to query long term care billing claims. It is important to note that providers have a year to bill from the date of service, which may bias the overall number of months.

Number of Months Long Term Services and Supports Recipients Are Able to Remain in Their Home Before Institutional Placement

Fiscal Year	Number of Months
FY 2022	807.6 +0.79%
FY 2021	801.24 -0.46%
FY 2020	804.96 -0.96%
FY 2019	812.76 +0.84%
FY 2018	806.0 -3.22%
FY 2017	832.8 -1.57%
FY 2016	846.12 +1.54%
FY 2015	833.29 -5.21%
FY 2014	879.12 +0.88%
FY 2013	871.44 +0.35%
FY 2012	868.36 +0.28%
FY 2011	865.92 +0.77%
FY 2010	859.32 +0.41%
FY 2009	855.84

Target Last Modified: 12/14/2022

Target #2: Average cost of long-term services and supports per recipient.

Methodology: This performance measure is calculated by taking the average cost of long-term care services rendered during the fiscal year per Medicaid recipient. There are four categories of service that indicate the use of long term care services (010 - Short Term LTC Services; 011 - SNF Nursing Home; 012 - ICF Nursing Home; 013 - ICF/MR Service). This division utilizes MMIS Enterprise and Cognos to query long term care billing claims. It is important to note that providers have a year to bill from the date of service, which may bias the overall average.

Average Cost of Long Term Services and Supports per Recipient

Fiscal Year	Average cost
FY 2022	$164,175
FY 2021	$146,133
FY 2020	$157,790
FY 2019	$156,032
FY 2018	$144,791
FY 2017	$148,024
FY 2016	$149,362
FY 2015	$153,412
FY 2014	$118,406
FY 2013	$122,330
FY 2012	$111,788
FY 2011	$102,251
FY 2010	$85,284
FY 2009	$78,421

Target Last Modified: 12/14/2022

Priority 3: Manage health care coverage for Alaskans in need.

Target #1: Percent of individuals served by the department with access to a regular primary care provider.

Methodology: Cognos decision support system (starting 7/1/2014); STARS decision support system (7/1/2010- 7/1/2013).

Percent of Individuals Accessing Primary Care Providers FY2010-2022

Fiscal Year	Percent
FY 2022	76.9 +0.39%
FY 2021	76.6 -2.02%
FY 2020	78.18 -4.19%
FY 2019	81.6 +7.64%
FY 2018	75.81 -1.15%
FY 2017	76.69 -2.87%
FY 2016	78.96 +1.63%
FY 2015	77.69 +15.85%
FY 2014	67.06 -7.63%
FY 2013	72.6 -3.46%
FY 2012	75.2 -0.13%
FY 2011	75.3 -1.31%
FY 2010	76.3

Analysis of results and challenges: There was a steady decline in the percentage of individuals accessing primary care providers from FY2010- FY2014. By FY2014, the numbers declined to 67.06%. In FY2015, the percentages grew by 10.63%. There was a slight increase in the percentage of individuals accessing primary care services in FY2016 (78.96%). From FY2017 to FY2018, there was a slight decline in the percentages (76.69% and 75.81% respectively). FY2019 saw an increase in the overall Medicaid population utilizing primary care services. The FY2020 numbers declined slightly to 78.18%. The FY2021 results decreased by 1.58%. FY2022 saw a slight increase from FY2021 of 0.3%. E&M claims were identified using CPT codes 99201-99499. The unique count of recipients that accesses E&M services were divided by the number of Medicaid eligible recipients that received any service.

Target Last Modified: 10/28/2022

Target #2: Cost to provide health care services per client.

Methodology: Cognos decision support system.

Cost Per Client Receiving Services from Primary Care Providers

Fiscal Year	Cost per Client
FY 2022	$1,372
FY 2021	$1,260
FY 2020	$1,204
FY 2019	$1,247
FY 2018	$1,091
FY 2017	$1,034
FY 2016	$926
FY 2015	$974
FY 2014	$696
FY 2013	$994
FY 2012	$995
FY 2011	$1,014
FY 2010	$988

Analysis of results and challenges: The average cost to provide health care services for an individual client increased slightly in FY2011 but saw a gradual decline from FY2012 to FY2013. From FY2013 to FY2014 the cost significantly decreased per client. The lower FY2014 numbers are most likely due to issues within Enterprise. The cost significantly spiked from FY2014 to FY2015 as expected due to the resolving of Enterprise issues. The cost per enrollee in FY2016 decreased slightly by 4.98% as this was also the first year of Medicaid Expansion which was matched at 100% by Federal Dollars. There was an increase in cost from FY2017 to FY2019 while FY2020 saw a slight reduction in cost per enrollee. FY2021 saw an increase in cost by 4.65%. The FY2021 cost per client results were calculated based on all paid claims for provider types 20, 21, and 34 (billing or servicing). Evaluation & Management (E&M) claims were identified using procedure codes (CPT) 99201-99499. The total payment for E&M services were divided by the unique count of recipients.

Target Last Modified: 12/05/2022

Priority 4: Facilitate access to affordable health care for Alaskans.

Target #1: Percent of Medicaid eligible individuals who utilize Medicaid services.

Methodology: Cognos decision support system (starting 7/1/2014); STARS decision support system (7/1/2010- 7/1/2013).

Percent of Medicaid Eligible Individuals Utilizing Medicaid Services

Fiscal Year	Percent
FY 2022	76.7 +1.05%
FY 2021	75.90 -1.53%
FY 2020	77.08 -5.76%
FY 2019	81.79 -4.05%
FY 2018	85.24 +0.92%
FY 2017	84.46 -9.14%
FY 2016	92.96 +3.12%
FY 2015	90.15 +4.52%
FY 2014	86.25 -10.70%
FY 2013	96.58 +5.10%
FY 2012	91.89 -0.28%
FY 2011	92.15 -1.31%
FY 2010	93.37

Analysis of results and challenges: The percent of Medicaid eligible individuals utilizing Medicaid services increased from FY2010 to FY2013 by approximately 11%. FY2012-2013 witnessed a peak utilization of 95% before the percentage decreased in FY2014. FY2015 held nearly steady in utilization. In FY2016 utilization increased by 2.35% compared to FY2015 and FY2017 had similar utilization trends with a percentage of 92.79. FY2018 had a decreased utilization of services. FY2019 and FY2020 had a decreased utilization of services by Medicaid population overall. FY2021 and FY2022 saw a slight decrease from FY2020.

Target Last Modified: 12/14/2022

Target #2: Cost per recipient.

Methodology: Cognos decision support system.

Cost per Recipient (Based on Medicaid Eligible Individuals That Utilize Services)

Fiscal Year	Cost per Recipient
FY 2022	11,549 +7.72%
FY 2021	10,721 -0.92%
FY 2020	10,821 -2.19%
FY 2019	11,063 +10.90%
FY 2018	9,976 -10.55%
FY 2017	11,152 +14.30%
FY 2016	9,757 -6.29%
FY 2015	10,412 -1.81%
FY 2014	10,604 +7.31%
FY 2013	9,882 +0.11%
FY 2012	9,871 -2.20%
FY 2011	10,093 +3.48%
FY 2010	9,754

Analysis of results and challenges: The cost per Medicaid recipient in FY2011 decreased by 2.29% when compared to FY2010. FY2012 saw a decrease in cost by 7.75% when compared to FY2011. The cost per recipient decreased slightly from FY2013-2014 but increased in the following year by 10.06%. FY2016 decreased by 7.96% when compared to FY2015. FY2017 cost per recipient grew by 6.18% when compared to FY2016. FY2018 saw the cost per recipient decreased slightly by 0.94%. The cost per recipient grew by 6.74% in FY2019. FY2020 saw a slight increase in cost per recipient when compared to FY2019. In FY2021, there was a significant reduction of cost per recipient which could be due to the COVID-19 pandemic. FY2022 reflects a slight increase which could be attributed to recipients receiving treatments that were postponed earlier in the pandemic. The cost per recipient was derived by dividing the total paid amounts by the count of unique recipients.

Target Last Modified: 10/28/2022

Target #3: Number of rendering providers participating in the Medicaid program.

Methodology: Note: The number of providers that rendered services on a paid claim for reimbursement will be obtained from a standard management report from Cognos for the reporting period.

Number of Rendering Providers Participating in the Medicaid Program

Fiscal Year	Number of Providers
FY 2022	15,928 -6.78%
FY 2021	17,087 -11.69%
FY 2020	19,348 +12.23%
FY 2019	17,239 -4.38%
FY 2018	18,029 +0.96%
FY 2017	17,857 +5.69%
FY 2016	16,895 +5.97%
FY 2015	15,943 +0.34%
FY 2014	15,889 +3.22%
FY 2013	15,393 +5.09%
FY 2012	14,647 +25.49%
FY 2011	11,672 +45.21%
FY 2010	8,038

Analysis of results and challenges: The number of participating rendering providers providing Medicaid Services in Alaska grew significantly in FY2011 (45.21%) and FY2012 (25.49%). The numbers increased steadily from FY2013 to FY2018. There was a slight decline by 4.38% in FY2019 when compared to FY2018. The number of rendering providers increased significantly in FY2020 but saw a significant decline in FY2021 and FY2022 which could be due to the COVID-19 pandemic. The rate of enrollment for rendering providers is expected to increase in upcoming fiscal years as new enrollment types are added to enhance visibility into Medicaid claiming.

Target Last Modified: 10/28/2022

Target #4: Percent change in number of rendering providers participating.

Methodology: Note: The percentage of providers that rendered services on a paid claim for reimbursement will be obtained from a standard management report from Cognos. Divide the number of participating rendering providers by the number of enrolled providers to obtain the percentage of providers providing Medicaid health care services for the reporting period.

Percentage Change in Participating Medicaid Providers

Fiscal Year	Percent Change
FY 2022	54.6 -8.54%
FY 2021	59.7 -23.36%
FY 2020	77.9 +14.39%
FY 2019	68.1 +4.13%
FY 2018	65.4 +10.10%
FY 2017	59.4 -1.33%
FY 2016	60.2 +0.67%
FY 2015	59.8 +3.46%
FY 2014	57.8 -9.40%
FY 2013	63.8 -8.20%
FY 2012	69.5 +5.30%
FY 2011	66.0 -5.98%
FY 2010	70.2

Analysis of results and challenges: The percentage of participating rendering providers declined in FY2011 by 5.98% but increased by 5.27% in FY2012. From FY2013-2014, the participation rates gradually decreased. The numbers grew between FY2015 and FY2016. The percentages went down in FY2017 by 1.33% but climbed back up from FY2018-FY2020. The FY2021 and FY2022 participation rates are low which could be due to the impact of the COVID-19 pandemic.

Target Last Modified: 10/28/2022

Priority 5: Strengthen Alaska families.

Target #1: Percent of individuals receiving employment related services from the department who achieve employment.

Methodology: Numerator: Number of adults in the Temporary Assistance Program who have earned income

Denominator: Number of adults in the Temporary Assistance Program who are work eligible.

Percent of Adults on Temporary Assistance with Earned Income

Fiscal Year	YTD Total
FY 2022	42.1%
FY 2021	42.0%
FY 2020	50.2%
FY 2019	55.6%
FY 2018	52.9%
FY 2017	47.9%
FY 2016	48.1%
FY 2015	36.2%
FY 2014	35.6%
FY 2013	37.9%
FY 2012	36.8%
FY 2011	38.3%
FY 2010	36.1%
FY 2009	36.6%
FY 2008	43.2%
FY 2007	45.3%

Target Last Modified: 12/14/2022

Target #2: Cost of supported employment services per successful participant in Job Start or on-the-job training.

Costs of Supportive Services for Clients on Temporary Assistance

Year	YTD Total
2021	$641.20
2020	$653.38
2019	$630.92
2018	$251.51
2017	$215.47
2016	$721.77
2015	$825.08
2014	$985.97
2013	$973.76

Target Last Modified: 09/26/2022

Target #3: Accuracy rate for open food stamp cases.

Methodology: 2021 data is preliminary. Final percentage for 2021 will be available next budget cycle. In FY2021, the cyberattack against the former Department of Health and Social Services delayed Quality Assurance from completing each review meaning not all cases have been factored into this rate.

Target Last Modified: 12/14/2022

Target #4: Average time from receipt of initial SNAP application to eligibility determination.

Methodology: Supplemental Nutrition Assistance Program (SNAP) determinations.

Average Time from Receipt of Initial Application to Eligibility Determination (in Days)

Fiscal Year	YTD Total
FY 2022	26 +52.94%
FY 2021	17 +183.33%
FY 2020	6 -25.00%
FY 2019	8 -55.56%
FY 2018	18 -10.00%
FY 2017	20 +11.11%
FY 2016	18 -33.33%
FY 2015	27 +125.00%
FY 2014	12 0%
FY 2013	12 +33.33%
FY 2012	9 -10.00%
FY 2011	10

Target Last Modified: 12/14/2022

Priority 6: Protect vulnerable Alaskans.

Target #1: Percent of Alaska adults with substantiated reports of abuse or neglect.

Methodology: This performance measure is calculated by taking the percentage of Alaskan adults with at least one report of harm having at least one substantiated allegation. The percentage is calculated by taking the unduplicated count of adults who had at least one report of harm filed for them with at least one allegation determined to be substantiated at the conclusion of the Adult Protective Service investigation over the estimated population of Alaska for the year being targeted. There are two important caveats to the methodology used to calculate this performance measure: first, the population estimates are taken from the U.S. Census, and it encompasses entire population of Alaska, not just adults. Secondly, the number of adults with substantiated reports of harm is subject to change at any given point in time, due to variations in the amount of time to close investigations. Both of these caveats can potentially bias the overall percentage. The division utilizes its Harmony database system to store and monitor all data pertaining to Adult Protective Services.

Percent of Alaska Adults with Substantiated Reports of Abuse or Neglect

Fiscal Year	Quarter 1	YTD Total
FY 2022	0.06%	0.06%
FY 2021	0.09%	0.09%
FY 2020	0.08%	0.08%
FY 2019	0.09%	0.09%
FY 2018	0.08%	0.08%
FY 2017	0.09%	0.09%
FY 2016	0.11%	0.11%
FY 2015	0.07%	0.07%
FY 2014	0.07%	0.07%
FY 2013	0.08%	0.08%
FY 2012	0.10%	0.10%
FY 2011	0.12%	0.12%
FY 2010	0.08%	0.08%
FY 2009	0.07%	0.07%

Target Last Modified: 12/14/2022

Target #2: Average time to initiate an investigation.

Methodology: This performance measure is calculated by averaging the number of business days it takes Adult Protective Service investigators to conduct the initial face-to-face contact with the alleged victim of abuse, neglect, or exploitation once the report of harm is received by the Division of Senior and Disabilities Services. The division strives to conduct the initial face-to-face visit within 10 business days of receiving the report of harm. The division utilizes its Harmony database system to store and monitor all data pertaining to Adult Protective Services.

Average Number of Business Days to Initiate an Investigation

Fiscal Year	Average days to initiate
FY 2022	6 0%
FY 2021	6 -53.85%
FY 2020	13 +30.00%
FY 2019	10 +100.00%
FY 2018	5 +25.00%
FY 2017	4 -42.86%
FY 2016	7 +16.67%
FY 2015	6 +20.00%
FY 2014	5 +25.00%
FY 2013	4 0%
FY 2012	4 -20.00%
FY 2011	5 -28.57%
FY 2010	7 -22.22%
FY 2009	9

Target Last Modified: 12/05/2022

Target #3: Cost of administering background check program.

Methodology: Background Check Program, Health Care Services Administration - Data pulled from ALDER.

Cost of Administering Background Check Program

Fiscal Year	Cost of Program
FY 2022	$2,234,008
FY 2021	1764053.37 +1.69%
FY 2020	1734715.90 +6.03%
FY 2019	1636133.09 -5.30%
FY 2018	1727659.78 +0.58%
FY 2017	1717772.72 -14.43%
FY 2016	2007442.09

Analysis of results and challenges: With the implementation of a new Background Check system (NABCS) in FY2015, efficiencies have been realized, lowering costs for administering the program. Background check costs declined even further in FY2017. In FY2022, the Background Check Unit experienced both a cyberattack that took down the NABCS system and an influx of applications due to a hiring surge within the healthcare and childcare industries. Contractual costs increased as a result of cybersecurity mitigation efforts, and extra personnel hours utilized due to the cyberattack.

Target Last Modified: 12/14/2022

Target #4: Average Days to Provisional Employment Eligibility Status.

Methodology: Background Check Program

Average Days to Provisional Employment Eligibility

Fiscal Year	Number of Days
FY 2022	16.29 +8.60%
FY 2021	15 +147.52%
FY 2020	6.06 -42.40%
FY 2019	10.52 +45.71%
FY 2018	7.22 +41.02%
FY 2017	5.12 +23.37%
FY 2016	4.15 -54.74%
FY 2015	9.17 +43.96%
FY 2014	6.37 -53.71%
FY 2013	13.76 -40.92%
FY 2012	23.29

Analysis of results and challenges: The average time for a complete background check application to be worked for provisional status decreased from 10.52 days in FY2019 to 6.06 days in FY2020. Prior to the cyber-attack on May 17, 2021, the average time for a completed background check application was 4-5 days. Timeframes fluctuate depending on the number of applications received. The average time for a background check application to be worked for provisional status increased in FY2021 and FY2022; this increase is a direct result of the manual processes implemented in response to the cyberattack, and the resulting backlog of data entry that occurred.

Target Last Modified: 10/28/2022

Priority 7: Promote personal responsibility and accountable decisions by Alaskans.

Target #1: Program savings per fraud investigator.

Target Last Modified: 12/05/2022

Last refreshed: 05/30/2023 05:00 pm