Key Performance Indicators

Department of Administration

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Mission

The mission of the Department of Administration is to provide consistent and efficient support services to state agencies so that they may better serve Alaskans. Alaska Statute 44.21.010-045

Key Performance Indicators

• Target: Pre-disposition reports are filed with the Courts by due date.

• Target: Reduce the chargeback per accounting line.

Performance Detail

Target #1: 100% of clients are contacted within 3 days of court appointment. Percent of Clients Contacted within Three Days of Court Appointment Fiscal Year % of clients FY 2024 29% FY 2023 31% FY 2022 37% FY 2021 36% FY 2020 21% FY 2019 14% FY 2018 38% FY 2017 18% FY 2016 30% FY 2015 20% Analysis of results and challenges: In FY2024, 29% of clients were marked in the agency case management system as contacted within three business days of case opening. Attaining this measure will enable indigent clients to speak with an attorney about their cases soon after appointment. Communication with a client early in the legal process provides the attorney with necessary information to promote a timely resolution. This measure continues to be impacted by attorney attrition. Many attorneys are communicating timely with clients but need additional guidance on indicating completion of the task in case management so the successful completion of the metric can be recorded. Target Last Modified: 10/25/2024

Target #1: Pre-disposition reports are filed with the Courts by due date. Percentage of Predisposition Reports Filed with Courts by Due Date Fiscal Year % Reports Filed Timely FY 2024 73% FY 2023 54% FY 2022 67% FY 2021 71% FY 2020 68% FY 2019 70% FY 2018 53% FY 2017 68% FY 2016 68% FY 2015 68% Analysis of results and challenges: In FY2024, 73% of pre-disposition reports were filed on time. Child in Need of Aid (CINA) cases continue to be filed by the Office of Children`s Services at a substantial rate. Since FY2014, the CINA caseload has increased dramatically. This has caused Guardian ad Litem caseloads to remain high preventing optimal service. Guardians ad Litem now carry a caseload of over 100 children each. It is a continuing challenge for Guardian ad Litems to meet court deadlines and timely meet with children. Target Last Modified: 10/04/2024

Target #1: Reduce the chargeback per accounting line. Chargeback Rate Per Accounting Line Processed Fiscal Year Chargeback Documents Processed Chargeback/Doc Processed Accounting Lines Chargeback/AL Processed FY 2024 $3,479,800 328,993 $11 409,414 $8 FY 2023 $3,410,949 322,630 $11 389,110 $9 FY 2022 $2,483,546 209,634 $12 254,486 $10 FY 2021 $2,444,630 136,601 $18 166,647 $15 FY 2020 $2,624,437 163,196 $16 194,401 $14 FY 2019 $2,933,755 125,543 $23 150,403 $20 FY 2018 $2,536,893 60,853 $42 73,247 $35 Analysis of results and challenges: The Accounting component, using inter-agency receipt authority, assesses a chargeback to onboarding agencies to fund the accounts payable, purchase card (PCard), and travel reconciliation services. Having completed the consolidation, the component is now processing more documents, becoming more efficient, and realizing cost savings through economies of scale. The component`s budget is primarily comprised of personal services and the program continually seeks to align staffing levels with the State`s processing needs (maintaining a low vacancy rate and hiring on-call positions during peak workload periods). Target Last Modified: 10/02/2024

Last refreshed: 05/23/2025 05:00 pm