The mission of the Department of Administration is to provide consistent and efficient support services to state agencies so that they may better serve Alaskans. AS 44.21.010-045
- Legal, Advocacy and Regulatory Services.
- Family Support
- Enterprise Support Services
|A: Result - Provide consistent and efficient support services to state agencies so that they may better serve Alaskans.|
|A1: Core Service - Legal, Advocacy and Regulatory Services.|
|A2: Core Service - Family Support|
Target #1: Pre-disposition reports are filed with the Courts by due date.
Percentage of Predisposition Reports Filed with the Courts by Due Date
Analysis of results and challenges: Child in Need of Aid (CINA) cases continue to be filed by the Office of Children’s Services at a substantial rate. Since FY14 the CINA caseload has increased dramatically. This has caused Guardian ad Litem caseloads to remain high preventing optimal service. Guardians ad litem now carry a caseload of over 100 children each. It is a continuing challenge for GAL’s to meet court deadlines and timely meet with children.
|A3: Core Service - Enterprise Support Services|
Target #1: 5 year trend of cost growth for core government support services.
Five Year Cost Growth Trend
Analysis of results and challenges: The budgeted costs growth trend includes all fund types for the Department of Administration. Beginning in fiscal year 2013, through conference committee for fiscal year 2018, the department has maintained an average trend of .56%. The budget growth shown in FY2018 is largely the result of Shared Services and Office of Information Technology staff transfers. This is the result of reorganization efforts, not net budget increases.
Target #2: Percentage of customer services satisfaction for internal core government support services customers.
Customer Service Satisfaction
Analysis of results and challenges: The Department of Administration (DOA) surveyed all Administrative Services Directors. The survey was constructed to seek customer service satisfaction data for 5 of DOA's enterprise divisions, Finance, General Services, Personnel, Enterprise Technology Services and Risk Management.
The 4 areas surveyed were customer service, timeliness, quality, and cost/value of service. On a scale of 1 to 10, there was an overall customer service satisfaction reported of 72.25%.
Current as of October 2, 2018