Skip to content
Back to Top

State of AlaskaOffice of Management and Budget

You are here: Home / Performance / Department Details

Performance Details

Department of Administration - Print Services

Mission

Provide state agencies located in Juneau with daily sorting, delivery, insertion, and posting services.

Core Services

  • Daily pick-up and delivery of mail to and from the post office, sort and distribute all incoming mail for Juneau area agencies, post, mail, and track all outgoing mail.
  • Complete high volume scheduled inserting and posting services for all outgoing payments and mail from the following systems: IRIS, PERS and TRS Payroll, DOL Unemployment Insurance, Risk Management and the Permanent Fund Dividend.
Arrow GraphicMission Results Core Services
A: Maximize the efficiency and effectiveness of Central Mail Services.  Details >
A1: Daily pick-up and delivery of mail to and from the post office, sort and distribute all incoming mail for Juneau area agencies, post, mail, and track all outgoing mail.  Details >
  • TARGET #1: Post 100% of all outgoing mail received from customer agencies the same business day.
A2: Complete high volume scheduled inserting and posting services for all outgoing payments and mail from the following systems: IRIS, PERS and TRS Payroll, DOL Unemployment Insurance, Risk Management and the Permanent Fund Dividend.  Details >
  • TARGET #1: Complete 100% of all high volume scheduled insertion jobs on time.

Performance Detail


A: Result - Maximize the efficiency and effectiveness of Central Mail Services.

A1: Core Service - Daily pick-up and delivery of mail to and from the post office, sort and distribute all incoming mail for Juneau area agencies, post, mail, and track all outgoing mail.
    
Target #1: Post 100% of all outgoing mail received from customer agencies the same business day.

Mail Received & Processed
Fiscal Year # of Mail Pieces % same business day
FY 2018-Qtr4
409,925
100%
FY 2018-Qtr3
474,159
100%
FY 2018-Qtr2
659,406
100%
FY 2018-Qtr1
525,707
100%

Analysis of results and challenges: The Central Mail component processed in excess of 2 million pieces of mail in FY2018. As expected, the volume of mail processed was greatest in quarters 1 and 2 due to the annual PFD mailing and other high-volume mailings executed by agencies on an annual basis. Mail volume is expected to remain steady throughout FY2019.

A2: Core Service - Complete high volume scheduled inserting and posting services for all outgoing payments and mail from the following systems: IRIS, PERS and TRS Payroll, DOL Unemployment Insurance, Risk Management and the Permanent Fund Dividend.
    
Target #1: Complete 100% of all high volume scheduled insertion jobs on time.

Methodology: High volume job is more than 1000 mail pieces.

High Volume Insertion Jobs
Fiscal Year #of High Volume Jobs % on time
FY 2018-Qtr4
205
100%
FY 2018-Qtr3
220
100%
FY 2018-Qtr2
390
100%
FY 2018-Qtr1
330
100%

Analysis of results and challenges: On a regular and recurring basis, Central Mail staff process high volume mailings such as 1099’s, W2’s, and the Permanent Fund Dividend each fall. Over the course of FY2018, the number of high volume jobs remained relatively consistent with the prior fiscal year and the Central Mail staff successfully completed each mailing by the customer specified due date. In FY2018, the Central Mail Services team completed 100% of high volume insertion jobs on time.

 

Current as of October 2, 2018