To create, record and renew registration of vehicle ownership and provide testing, issuance and reporting of driver licensing.
- Removing driving privileges from unsafe and uninsured drivers;
- Accurately collecting and distributing revenue.
- Provide licensing, registration, and title services via the internet, state-run offices, commission agents and private contractors.
|Mission Results||Core Services|
|A: Result - Licensing, registration, and titling services via the internet, state-run offices, and business partners;|
|A1: Core Service - Removing driving privileges from unsafe and uninsured drivers;|
|A2: Core Service - Accurately collecting and distributing revenue.|
|A3: Core Service - Provide licensing, registration, and title services via the internet, state-run offices, commission agents and private contractors.|
Target #1: Reduce wait times to 20 minutes or less.
Percentage of Customers Served in 20 Minutes or Less
Analysis of results and challenges: In FY2018, 73% of our customers were served in 20 minutes or less. DMV achieved these results by opening additional customer service stations at the Anchorage Benson location and installing a second camera station. We also increased the number of online services such as driver license renewals and driver record requests and added the ability to schedule an appointment in our Anchorage, Fairbanks and Palmer offices. This in turn decreases the amount of foot traffic in our DMV offices and results in a shorter wait time
Target #2: Add online services to increase division efficiency and customer convenience.
Online Services Transactions
Analysis of results and challenges: DMV has been working to increase the number of online services available on our website in order to increase our efficiency and reduce expenditures. We have also created a DMV Facebook account and frequently post updates so customers are aware of new services available on our website.
Renew driver license or ID card on line – stats from Jan 2016.
Request a duplicate driver license/id – started April 2017.
Current as of December 7, 2019