Assure viable utility and pipeline service is provided with just and reasonable rates to consumers in Alaska.
- Review utility and pipeline filings for compliance with state and federal requirements before final action.
- Informal dispute resolution between utilities and consumers within established timelines.
- Public information and education to enhance the public's understanding and use of utility and pipeline services.
|Mission Results||Core Services|
|A: Result - Alaskan consumers receive fair treatment, and just and reasonable rates from utilities and pipelines.|
|A1: Core Service - Review utility and pipeline filings for compliance with state and federal requirements before final action.|
Target #1: Review all utility and pipeline filings within applicable timelines.
Percent of Utility and Pipeline Filings in Compliance with State and Federal Requirements within Applicable Timelines
Analysis of results and challenges: In FY2018, following established processes was critical in reaching the 100% target in three of the four measured areas. In one instance, a tariff filing went into effect without the RCA processing the filing within its regulatory timeline.
|A2: Core Service - Informal dispute resolution between utilities and consumers within established timelines.|
Target #1: Complete disposition of all informal complaints within established timelines.
Analysis of results and challenges: In FY2018, 144 of 162 dispositions were completed within thirty days. Complaints took longer to resolve when service providers required additional time to respond and when complex issues were considered.
|A3: Core Service - Public information and education to enhance the public's understanding and use of utility and pipeline services.|
Target #1: Participate in outreach opportunities to consumers.
Analysis of results and challenges: In FY2018, the RCA participated in 11 outreach efforts as a means of communicating public interest on a variety of utility issues with a diverse group of stakeholders and consumers. Consumer Protection staff made presentations and collaborated with the Interagency Task Force, the Alaska Energy Efficiency Partnership, and Anchorage City-Wide Case Managers. Presentations and meetings were held in the Mat-Su Senior Center, the Alaska Housing Finance Corporation, the City and Borough of Juneau, and the Fairbanks Economic Development Corporation. Topics included increasing awareness on utility bill scam, tax fraud, Medicare and financial schemes, and unfair and deceptive business practices and helped to ensure correct referrals, networking, and agency collaborations.
Current as of November 27, 2019