The E-Travel Management Team provides travel services for the executive branch of State government.
- Administer E-Travel program serving travelers within the executive branch including Medicaid beneficiaries.
- Manage relationships with providers of travel services to ensure the state is receiving the greatest possible value for its travel expenditures.
|Mission Results||Core Services|
|A: Result - Improved customer satisfaction.|
|A1: Core Service - Administer E-Travel program serving travelers within the executive branch including Medicaid beneficiaries.|
|A2: Core Service - Manage relationships with providers of travel services to ensure the state is receiving the greatest possible value for its travel expenditures.|
Target #1: Positive annual savings of $3 million from the combined operations of the E-Travel Office contracts.
Savings from E-Travel Office Contract
Analysis of results and challenges: The contracts managed by the E-Travel Office continue to provide value and overall savings for the State. The implementation of exchanges, voids, and refunds within the online booking tool GetThere have provided efficiencies and fewer fees. Voids can be processed online for no cost and refunds may be processed online at a reduced fee. An important aspect of a managed travel program is the tracking and reporting of unused tickets so that they can be reissued or used prior to expiration for other approved travel. A challenge in recent years is having all airfare classes and rates for rural carriers in the Global Distribution System (GDS) so that travel can be booked from a single source, flight schedules and estimated airfares are added to the rural air database at the discretion of each rural carrier. The new rural online booking tool has provided executive branch users with a more efficient process for booking rural carriers at reduced fee, thus increasing our online usage and reducing our service fees.
The lower savings realized by the E-Travel contracts is directly related to the overall reduction in travel itineraries during FY2016.
Increased savings for both Medicaid and executive branch is contributed to two accomplishments in FY2017. Medicaid changed their purchasing policy from fully refundable to nonrefundable resulting in lower airfare costs and increased savings through the use of unused ticket management. The State exceeded performance requirements under the Alaska Airlines agreements, which increased the discount level for travel on Alaska Airlines.
FY2018 saw a decline in savings on the Medicaid branch as a result of the shift of volume from the E-Travel Program to Alaska Tribal Health Organizations.
FY2019, stabilizing Medicaid volume after shift to Alaska Tribal Health Organizations and decline in E-Travel due to Office of Governor memorandum on Travel and Hire Restrictions in February, 2019. A new Alaska Airlines agreement will need to be negotiated before end of 2019 calendar year.
Current as of November 27, 2019