The E-Travel Management Team provides travel services for the executive branch of State government.
- Administer E-Travel program serving travelers within the executive branch including Medicaid beneficiaries.
- Manage relationships with providers of travel services to ensure the state is receiving the greatest possible value for its travel expenditures.
|Mission Results||Core Services|
|A: Result - Improved customer satisfaction.|
|A1: Core Service - Administer E-Travel program serving travelers within the executive branch including Medicaid beneficiaries.|
|A2: Core Service - Manage relationships with providers of travel services to ensure the state is receiving the greatest possible value for its travel expenditures.|
Target #1: Positive annual savings of $3 million from the combined operations of the E-Travel Office contracts.
Savings from E-Travel Office Contract
Analysis of results and challenges: The contracts managed by the E-Travel Office continue to provide value and overall savings for the State. The implementation of exchanges, voids, and refunds within the online booking tool GetThere have provided efficiencies and fewer fees. Voided travel can be processed online for no cost and refunds may be processed online at a reduced fee. An important aspect of a managed travel program is the tracking and reporting of unused tickets so that they can be reissued or used prior to expiration for other approved travel. A challenge in recent years is having all airfare classes and rates for rural carriers in the Global Distribution System so the travel can be booked from a single source, and flight schedules and estimated airfares are added to the database at the discretion of the carrier. The new online booking tool has provided executive branch users with a more efficient process for booking rural carriers at a reduced fee, thus increasing online usage and reducing service fees.
The lower savings by the E-Travel contracts is directly related to the overall reduction in travel itineraries during FY2016.
Increased savings for both Medicaid and executive branch is contributed to two accomplishments in FY2017. Medicaid changed their purchasing policy from fully refundable to nonrefundable resulting in lower airfare costs and increased savings with unused ticket management. The State exceeded performance requirements under the Alaska Airlines agreements, which increased the discount level for travel on Alaska Airlines.
FY2018 saw a decline in savings on the Medicaid branch because of the shift of volume from the E-Travel Program to Alaska Tribal Health Organizations.
FY2019 had a stabilization of Medicaid volume after the shift to Alaska Tribal Health Organizations and decline in E-Travel due to Office of Governor Memorandum on Travel and Hire Restrictions February 2019.
The first half of FY2020 was on target for the anticipated decrease in volume, but statewide air savings was up over FY2019. By April, volume dropped 90%, RAVN Alaska went bankrupt and air contract savings flattened during the busiest time of the year.
Several factors contributed to the reduced contract savings in FY2021. RAVN Alaska was bankrupt, which historically provided significant contract savings for both Medicaid and Executive Branch. Travel restrictions due to the pandemic were also a cause of the decline affecting air, hotel, and car rental contracts. However, $1.2 million in fare savings was achieved through the management of our unused ticket credits and airline e-certificates.
Current as of October 28, 2021