Performance Details

Department of Labor and Workforce Development - Data Processing

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Mission

Provide technical, analytical and business specific expertise to assist customers in efficiently achieving their goals.

Core Services

• Deliver data processing systems and services in support of the department on schedule and within budget.
• Support and enhance the department's information infrastructure.

Mission Results	Core Services
A: Provide satisfactory data processing services.  Details > TARGET #1: 90 percent of survey respondents rate data processing services as three or better on a scale of one to five.	A1: Deliver data processing systems and services in support of the department on schedule and within budget.  Details > TARGET #1: All data processing projects produced on schedule. TARGET #2: All data processing projects produced within budget. A2: Support and enhance the department's information infrastructure.  Details > TARGET #1: All production jobs completed successfully.

Performance Detail

Target #1: 90 percent of survey respondents rate data processing services as three or better on a scale of one to five. Methodology: Voice Survey Analysis of results and challenges: Customer Service polls the agency program unit liaisons. The survey questions focus on how data processing helps the business units perform their missions. Data Processing has successfully maintained a high level of customer satisfaction

Target #1: All data processing projects produced on schedule. Methodology: A project tracking log is maintained. Analysis of results and challenges: A log of projects is kept which records the project start date, expected completion date, and the project budget. Each quarter, until the project is completed, the work progress completed and budget cost-to-date percentages are entered. This measure is based on the number of projects on schedule compared to the total number of projects, including completed and suspended projects. A project is considered on schedule if its percentage complete is consistent with the initial projected completion date or the modified projected completion date due to the broad acceptance of a change to the project scope. Projects that become suspended (work ceases due to lack of resources or funding) are considered on schedule if they were on schedule when work was suspended. When the project resumes, the initial schedule will be revised to reflect a new expected completion date. In FY2020 none of our projects experienced difficulty.

Target #2: All data processing projects produced within budget. Methodology: A project tracking log is maintained. Analysis of results and challenges: A log of projects is kept which records the project start date, expected completion date, and the project budget. Each quarter until the project is completed the project work completed and budget cost-to-date percentages are entered. This measure is based on the number of projects on schedule as compared to the total number of projects, including completed and suspended projects. A project is considered within budget if the project cost to date is consistent with the initial projected budget or the modified budget due to the broad acceptance of a change to the project scope. Suspended projects are considered within budget if they were within budget when suspended. All of the data processing projects have been on or under budget.

Target #1: All production jobs completed successfully. Methodology: An automated log of production job results is maintained. Analysis of results and challenges: FY2020 had some challenges as we implemented the Cares Act Unemployment Insurance programs. An automated log of production jobs records each production job submitted and includes a completion code indicative of the job's success. Programs have been prepared to access the database and report quarterly the number of jobs submitted and the percentage that succeeded.

Current as of December 9, 2020