The mission of the Office of Administrative Hearings is to deliver high-quality adjudication services, which ensure that fair hearings are conducted in a timely, efficient, and cost-effective manner, and to provide effective, efficient alternative dispute resolution services.
- Conduct hearings and alternative dispute resolution processes to resolve administrative cases (appeals and original actions).
- Provide Training for Administrative Adjudicators
|Mission Results||Core Services|
|A: Result - Provide High-Quality Adjudication Services|
|A1: Core Service - Conduct hearings and alternative dispute resolution processes to resolve administrative cases (appeals and original actions).|
Target #2: Increase percentage of cases resolved through alternative dispute resolution to 5%.
Percent of Cases Resolved through Alternative Dispute Resolution
Analysis of results and challenges: OAH diverted 558, or 32.6%, of its 1,709 active cases in 2017 to formal alternative dispute resolution, usually mediation. Thus, OAH substantially exceeded its 2017 target (diverting 25% of its cases to alternative dispute resolution). A dramatic increase in cases being diverted to mediation occured in 2016 when OAH implemented a “fast track” mediation program for its Medicaid Services cases, which utilizes a contract mediator. Of the 440 cases placed in the fast track mediation program, more than 85% of the cases have settled. Another 118 cases were mediated by OAH’s ALJs and about 80% of those cases also settled. As more cases are being diverted to mediation, litigants achieve a faster resolution of cases at a lower overall cost to the State.
Target #3: Provide proposed and final decisions within statutory and regulatory deadlines.
Percent of Final Decisions Within Statutory & Regulatory Deadlines
Analysis of results and challenges: OAH’s focus on rendering timely decisions has resulted in a marked improvement over this metric since 2014, when 5% of the cases OAH closed by all types of closing orders did not meet the 120-day deadline, 17.8% of the decisions issued did not meet the 120-day deadline, and 13.8% of the final decisions were issued after the applicable deadline in cases brought to closure through a full decision. In 2017, by contrast, 1% of the 1,357 cases OAH closed by all types of closing orders did not meet the statutory 120-day deadline, 3% of the decisions issued did not meet the 120-day deadline, and 1.5% of the final decisions were issued after the applicable final decision deadline in cases brought to closure through a full decision.
|A2: Core Service - Provide Training for Administrative Adjudicators|
Target #1: Provide informal training through peer review in 20% of the cases completed.
Percent of Peer Review Assignments
Analysis of results and challenges: Of the 1,336 new cases referred to OAH in 2017, 269 had formal peer review assignments, which is 20.1% of the cases. Additional cases were peer-reviewed on a more informal basis
Current as of November 26, 2019