The mission of the Office of Administrative Hearings is to deliver high-quality adjudication services, which ensure that fair hearings are conducted in a timely, efficient, and cost-effective manner, and to provide effective, efficient alternative dispute resolution services.
- Conduct hearings and alternative dispute resolution processes to resolve administrative cases (appeals and original actions).
- Provide Training for Administrative Adjudicators
|Mission Results||Core Services|
|A: Result - Provide High-Quality Adjudication Services|
|A1: Core Service - Conduct hearings and alternative dispute resolution processes to resolve administrative cases (appeals and original actions).|
Target #2: Increase percentage of cases resolved through alternative dispute resolution to 5%.
Percent of Cases Resolved through Alternative Dispute Resolution
Analysis of results and challenges: OAH diverted 465, or 30.3%, of its 1,534 active cases in 2019 to formal alternative dispute resolution, usually mediation. Thus, OAH exceeded its 2019 target (diverting 25% of its cases to alternative dispute resolution). OAH implemented a fast track mediation program for its Medicaid Services cases in 2016 utilizing a contract mediator. This fast track mediation program has resulted in a significant number of cases being diverted to mediation. Of the 369 cases placed in the fast track mediation program in 2019, more than 81% of the cases resolved, either through a settlement agreement or withdrawal by a participant. Another 96 cases were mediated by OAH's ALJs. As more cases are being diverted to mediation, litigants achieve a faster resolution of cases at a lower overall cost to the State.
Target #3: Provide proposed and final decisions within statutory and regulatory deadlines.
Percent of Final Decisions Within Statutory & Regulatory Deadlines
Analysis of results and challenges: OAH's focus on rendering timely decisions has resulted in a marked improvement over this metric since 2014, when 5% of the cases OAH closed by all types of closing orders did not meet the 120-day deadline, 17.8% of the decisions issued did not meet the 120-day deadline, and 13.8% of the final decisions were issued after the applicable deadline in cases brought to closure through a full decision. In 2019, by contrast, 1% of the 1534 cases OAH closed by all types of closing orders did not meet the statutory 120-day deadline, 1% of the decisions issued did not meet the 120-day deadline, and 1% of the final decisions were issued after the applicable final decision deadline in cases brought to closure through a full decision.
|A2: Core Service - Provide Training for Administrative Adjudicators|
Target #1: Provide informal training through peer review in 20% of the cases completed.
Percent of Peer Review Assignments
Analysis of results and challenges: Of the 1,214 new cases referred to OAH in 2019, approximately half had formal peer review assignments, which is 50% of the cases. This increase in formal peer review assignments was largely due to the hiring of several new ALJs. Additional cases were peer-reviewed on a more informal basis. OAH substantially exceeded its target of peer reviewing 20% of the decisions being issued in 2019.
Current as of December 4, 2020