Manage the Department of Public Safety's information technology services and ensure secure access to criminal justice information systems.
- Ensure users of the Alaska Public Safety Information System (APSIN) have access to the system.
- Ensure Department of Public Safety information delivery mechanisms (personal computers, local area network) are accessible.
|Mission Results||Core Services|
|A: Result - Provide and manage secure access to and the integrity of criminal justice information in Alaska.|
|A1: Core Service - Ensure users of the Alaska Public Safety Information System (APSIN) have access to the system.|
Target #2: Department of Public Safety Local Area Network (LAN) servers are operational 100% of the time, allowing for planned maintenance outages
Percentage of Available Time Local Area Network Servers are Operational
Analysis of results and challenges: The Department did not have the data available to calculate the operational time of network servicer during FY2017 and the same is true for FY2018. Furthermore, the Department recognizes that servers are so diverse that it is possible to have server outages that have no impact on the operations of the department. It is our intent to either delete or change this measure to quantify the amount of time critical services were available rather than focusing on individual hardware performance measures.
|A2: Core Service - Ensure Department of Public Safety information delivery mechanisms (personal computers, local area network) are accessible.|
Target #1: Close 100% of help desk tickets within the assigned completion time
Percentage of Tickets Closed within Assigned Target Time
Analysis of results and challenges: As staffing levels have reduced within the technical teams, the rate of improvement for Level 2 ticket closure has remained steady. With the expectation that Alaska Records Management System (ARMS) will be deployed to additional law enforcement agencies across Alaska, this percentage was expected to drop and did so in FY2018. The expected move of technical personnel into the Office of Information Technology will be a challenge in that clearer lines of communications must be put in place as resourcing expands beyond Department of Public Safety’s personnel.
Current as of July 19, 2019