Performance Details

Department of Public Safety - Information Systems

• Return to Departments
• Information Systems website

Mission

Manage the Department of Public Safety's information technology services and ensure secure access to criminal justice information systems.

Core Services

• Ensure users of the Alaska Public Safety Information System (APSIN) have access to the system.
• Ensure Department of Public Safety information delivery mechanisms (personal computers, local area network) are accessible.

Mission Results

Core Services

A: Provide and manage secure access to and the integrity of criminal justice information in Alaska.  Details > TARGET #1: Design and implement changes to and manage the Alaska Public Safety Information Network (APSIN)

A1: Ensure users of the Alaska Public Safety Information System (APSIN) have access to the system.  Details > TARGET #1: Increase the number of users with access to the Alaska Public Safety Information System (APSIN) by 3% per year TARGET #2: Department of Public Safety Local Area Network (LAN) servers are operational 100% of the time, allowing for planned maintenance outages A2: Ensure Department of Public Safety information delivery mechanisms (personal computers, local area network) are accessible.  Details > TARGET #1: Close 100% of help desk tickets within the assigned completion time

Performance Detail

Target #1: Increase the number of users with access to the Alaska Public Safety Information System (APSIN) by 3% per year Individuals with Criminal Justice Information Systems Clearances for Access to Criminal Justice Systems Fiscal Year Total # of Users Change from Prior Year Percent Inc/Dec Target-Increase by 3% FY 2018 8,662 1,360 +18.6% 5,720 FY 2017 7,302 1,432 +19.6% 5,553 FY 2016 5,870 636 +12.2% 5,391 FY 2015 5,234 479 +10% 4,898 FY 2014 4,755 881 +22.7% 3,992 FY 2013 3,874 14 0% 3,876 Analysis of results and challenges: The Department of Public Safety is compliant with federal security policy relating to individuals with direct and indirect access to APSIN criminal justice information. As is clear from significant increase in the number of security clearances conducted beginning in FY2014, the department has significantly surpassed a target increase in the number of security clearances conducted. This is largely due to efforts on the part of Bureau staff to educate our customers on security clearance requirements and also because agencies are wishing to use ‘cloud’ services, which requires security clearances for each employee of these service provides with physical or logical access to Alaska’s criminal justice data. The number of new security clearances completed in FY2018 is well above the target of 3%. This reflects the department’s continued efforts to ensure all individuals with physical or logical access to confidential criminal justice information have been properly screened prior to obtaining a security clearance for access to this data.

Target #2: Department of Public Safety Local Area Network (LAN) servers are operational 100% of the time, allowing for planned maintenance outages Methodology: Available time (A) is defined as total clock time (T) minus planned maintenance time (M). Downtime (D) is unplanned server outages. Percent of available time is then defined as (1 - (D/A)) x 100. Percentage of Available Time Local Area Network Servers are Operational Fiscal Year YTD Total Target FY 2018 0% 0% FY 2017 0% 0% FY 2016 99.98% 100% FY 2015 99.91% 100% FY 2014 99.91% 100% FY 2013 99.75% 100% FY 2012 99.84% 100% FY 2011 99.875% 100% FY 2010 99.933% 100% FY 2009 99.772% 100% FY 2008 99.309% 100% FY 2007 98.574% 100% Analysis of results and challenges: The Department did not have the data available to calculate the operational time of network servicer during FY2017 and the same is true for FY2018. Furthermore, the Department recognizes that servers are so diverse that it is possible to have server outages that have no impact on the operations of the department. It is our intent to either delete or change this measure to quantify the amount of time critical services were available rather than focusing on individual hardware performance measures.

Target #1: Close 100% of help desk tickets within the assigned completion time Percentage of Tickets Closed within Assigned Target Time Fiscal Year YTD Total FY 2018 72% FY 2017 76% FY 2016 76% FY 2015 72% FY 2014 64% FY 2013 50% FY 2012 18% FY 2011 78% FY 2010 81% FY 2009 74% FY 2008 81% FY 2007 80% Analysis of results and challenges: As staffing levels have reduced within the technical teams, the rate of improvement for Level 2 ticket closure has remained steady. With the expectation that Alaska Records Management System (ARMS) will be deployed to additional law enforcement agencies across Alaska, this percentage was expected to drop and did so in FY2018. The expected move of technical personnel into the Office of Information Technology will be a challenge in that clearer lines of communications must be put in place as resourcing expands beyond Department of Public Safety’s personnel.

Current as of July 19, 2019