Performance Details

Department of Labor and Workforce Development - Employment and Training Services

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Mission

Provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses thereby advancing opportunities for employment and providing economic stability for communities in Alaska.

Core Services

• Maximize the degree to which workforce investment resources are invested according to the Alaska Workforce Investment Board priority industries.
• Meet all negotiated performance standards set by the Alaska Workforce Investment Board and the United States Department of Labor.
• Connect employers with qualified job seekers.
• Prepare more Alaskans for jobs requiring the equivalent of a high school diploma.
• Pay unemployment insurance benefits to Alaskans while they are temporarily unemployed.

Mission Results	Core Services
A: Training participants enter employment and are more economically self-sufficient.  Details > TARGET #1: 90 percent of Workforce Innovation and Opportunity Act (WIOA) and State Training and Employment Program (STEP) participants receiving training and employment assistance are satisfied with services. TARGET #2: At least 90 percent of Workforce Innovation and Opportunity Act (WIOA) and State Training and Employment Program (STEP) training completers enter employment.	A1: Maximize the degree to which workforce investment resources are invested according to the Alaska Workforce Investment Board priority industries.  Details > TARGET #1: At least 85 percent of Workforce Innovation and Opportunity Act (WIOA) and State Training and Employment Program (STEP) participants are trained in occupations aligned with the Alaska Workforce Investment Board priority industries. A2: Meet all negotiated performance standards set by the Alaska Workforce Investment Board and the United States Department of Labor.  Details > TARGET #1: Meet all federally negotiated Workforce Innovation and Opportunity Act (WIOA) performance standards. TARGET #2: Of those Workforce Innovation and Opportunity Act participants who had a goal of obtaining an industry-recognized credential, 85 percent are successful.
Mission Results	Core Services
B: Connect employers with qualified job seekers.  Details > TARGET #1: Increase AlaskaJobs registrants that enter employment as compared to the previous year.	B1: Connect employers with qualified job seekers.  Details > TARGET #1: Increase the number of AlaskaJobs job seekers who receive a Staff Assisted Service as compared to the previous year. TARGET #2: Increase the number of employers using AlaskaJobs each year. B2: Prepare more Alaskans for jobs requiring the equivalent of a high school diploma.  Details > TARGET #1: Increase the percentage of Adult Education participants who demonstrate increased basic skills knowledge (reading, writing, mathematics, or English language learning).
Mission Results	Core Services
C: A more stable economy for Alaskans and Alaska communities.  Details > TARGET #1: Maintain Alaska's recipiency rate of unemployed workers eligible for Unemployment Insurance benefits at or above 50 percent.	C1: Pay unemployment insurance benefits to Alaskans while they are temporarily unemployed.  Details > TARGET #1: Issue at least 87 percent of initial Unemployment Insurance payments within 21 days.

Performance Detail

Target #1: 90 percent of Workforce Innovation and Opportunity Act (WIOA) and State Training and Employment Program (STEP) participants receiving training and employment assistance are satisfied with services. Methodology: Information is based on email surveys of job training participants of completed programs as maintained in Individual Case Management system. Percent of Workforce Innovation and Opportunity Act and State Training and Employment Program Customers Satisfied with the Services Received Fiscal Year Not Satisfied Satisfied Extremely Satisfied Total Responders % Satisfied FY 2021 65 367 790 1192 88% FY 2020 105 110 651 866 88% FY 2019 86 238 1563 1887 95% FY 2018 19 61 48 128 85% FY 2017 66 77 517 660 90% FY 2016 33 45 256 334 90% FY 2015 40 63 330 433 91% Analysis of results and challenges: At an 88 percent satisfaction rate, Alaska fell slightly short of the 90 percent goal of customers satisfied with services. Alaska received a large number of comments included with surveys and these are being analyzed to identify trends and improve customer satisfaction with the training they received. Alaska is working with our management information system vendor to build a survey module into the system which will provide surveys closer to the date of service and should increase completeness and rate of responses.

Target #2: At least 90 percent of Workforce Innovation and Opportunity Act (WIOA) and State Training and Employment Program (STEP) training completers enter employment. Methodology: This information is gathered from the division's Individual Case Management system. The measure reports data with a two-quarter lag due to the employer reporting timeframe. Analysis of results and challenges: This measure indicates the ratio of participants who are employed during the first or second quarter after exiting from the WIOA and STEP programs. The percentage is derived from WIOA information reported to the U.S. Department of Labor, and data collected by the department for STEP. This report reflects the calendar year in which the fiscal year starts due to the lag in wage information. The employment rate is boosted by STEP participants who tend to use training to upgrade skills and maintain employment, while WIOA participants tend to use training to obtain employment.

Target #1: At least 85 percent of Workforce Innovation and Opportunity Act (WIOA) and State Training and Employment Program (STEP) participants are trained in occupations aligned with the Alaska Workforce Investment Board priority industries. Methodology: Comparison of participants training code to the occupational code obtained from the Unemployment Insurance wage record. Analysis of results and challenges: FY 2021 requires a re-baseline of this metric necessitated by implementation of the new case management system, AlaskaJobs. AlaskaJobs is only capable of reporting training occupation statistics to the 23 O*NET occupation families and is not able to report on specific occupational fields within different occupation families. The division will request a modification of this measure to align with reporting capabilities in AlaskaJobs.

Target #1: Meet all federally negotiated Workforce Innovation and Opportunity Act (WIOA) performance standards. Methodology: Performance rates are negotiated with the United States Department of Labor and include measurable skills gains, credential rates, and effectiveness in serving employers, and wage based measures such as entered employment, employment retention and average earnings. Each performance indicator is designed to show outcomes of service delivery, and each measure has its own unique methodology. FY17 was a baseline determination year and success at meeting performance standards was not reported. Percent of Workforce Innovation and Opportunity Act Performance Standards Met Fiscal Year # of Standards # of Standards Met Percent of Standards Met FY 2021 14 13 93% FY 2020 11 11 100% FY 2019 11 10 91% FY 2018 11 10 91% FY 2017 10 0 0 FY 2016 9 8 89% FY 2015 9 9 100% Analysis of results and challenges: Alaska met or exceeded all negotiated levels of performance in FY 2021 except the Dislocated Worker Credential Attainment Rate. Alaska is currently working with federal partners to identify key reporting changes to demonstrate increased credential attainment.

Target #2: Of those Workforce Innovation and Opportunity Act participants who had a goal of obtaining an industry-recognized credential, 85 percent are successful. Methodology: AlaskaJobs used to collect participant data Workforce Innovation and Opportunity Act Participants Who Reach their Goal of Obtaining an Industry Credential Year Attempted Certificate Attained Certificate Success Rate 2021 492 363 73.8% 2020 1,352 1,253 92.7% 2019 1,962 1,585 80.8% 2018 1,843 1,601 86.9% 2017 1,629 1,350 82.9% 2016 1,418 1,043 73.6% 2015 1,643 1,334 81.2% Analysis of results and challenges: The decrease in those receiving certificates is attributable to the COVID-19 pandemic as many individuals who started training were unable to complete that training during FY 2021 and obtain the associated credential.

Target #1: Increase AlaskaJobs registrants that enter employment as compared to the previous year. Methodology: Entered employment is defined as the number of participants who demonstrated employment (wages earned) in the second quarter after the quarter that they exit participation. Exiting participation is defined as not receiving services for 90 days. FY17 was a baseline determination year and success at meeting performance standards was not reported. Source: AlaskaJobs Percent of AlaskaJobs Registrants that Entered Employment Fiscal Year YTD Total Change FY 2021 59.4% -1.6% FY 2020 61% 0 FY 2019 55.8% +0.1% FY 2018 55.7% Benchmark 0 FY 2017 0 0 FY 2016 61% +2% FY 2015 58% +3% Analysis of results and challenges: During FY2021, Alaska realized slightly fewer job seekers connecting with employers during the pandemic, with a 1.6 percent decrease in participants earning wages in the 2nd quarter after exit. Alaska exceeded its 58 percent negotiated federal target.

Target #1: Increase the number of AlaskaJobs job seekers who receive a Staff Assisted Service as compared to the previous year. Methodology: Source: AlaskaJobs Analysis of results and challenges: Alaska experienced a decrease in the number of job seekers who receive a staff-assisted service, primarily due to the COVID-19 pandemic requiring closure of job center physical locations to the public from March 2020 through May 2021. Job center staff continued to provide staff-assisted services remotely, but ultimately saw a reduction from FY2020 levels as businesses closed and job seekers followed stay-at-home orders. AlaskaJobs saw significant increases in self-service use where 27,361 job seekers accessed 393,616 service activities and averaged 63,445 users per quarter accessing AlaskaJobs online resources during FY2021.

Target #2: Increase the number of employers using AlaskaJobs each year. Methodology: AlaskaJobs Analysis of results and challenges: The number of employers using AlaskaJobs is an indicator of the market share of all active employers in Alaska. Dedicated Alaska job center business connection staff emphasize proactive outreach to employers to establish long-term business relationships for their employment and training needs. The first half of FY2021, businesses were losing staff and laying off workers due to the pandemic and Alaska’s seasonal slow-down in winter. In FY2021, 3,406 employers used AlaskaJobs, down from the prior year due to COVID-19 pandemic and subsequent short and long-term business closures impacting recruitment. Employers placed 25,156 job orders for 44,233 job openings and viewed 33,134 resumes in AlaskaJobs during FY2021.

Target #1: Increase the percentage of Adult Education participants who demonstrate increased basic skills knowledge (reading, writing, mathematics, or English language learning). Methodology: Alaska Adult Education database. Percent of Adult Education Participants who Demonstrated Educational Gains Fiscal Year Completed Pre/Post Test Demonstrated Educ. Gains YTD Total FY 2021 159 78 49% FY 2020 175 92 53% FY 2019 650 244 38% FY 2018 714 398 56% FY 2017 957 571 60% FY 2016 1005 581 58% FY 2015 849 419 49% Analysis of results and challenges: The percentage of demonstrated educational gains is measured by testing students before and after they receive instruction in reading, writing, math, and English as a Second Language. This measurement is used by U.S Department of Education to determine the effectiveness of Alaska Adult Education programs. In FY2021, 49 percent of the participants demonstrated an educational gain resulting in a decrease from the previous year. The COVID-19 pandemic and lack of pre/post-test instruments had a direct impact on this outcome. Related links:    • ABE Program Information

Target #1: Maintain Alaska's recipiency rate of unemployed workers eligible for Unemployment Insurance benefits at or above 50 percent. Methodology: United States Department of Labor, Employment and Training Administration's state performance database. Percent of Unemployed Workers Eligible for Unemployment Insurance Benefits Year Total 2020 87.5% 2019 29.0% 2018 33.4% 2017 43.0% 2016 51.0% 2015 51.0% 2014 53.0% Analysis of results and challenges: Used by United States Department of Labor (USDOL) a measure of the effectiveness of a states' Unemployment Insurance (UI) program, recipiency rate is the percentage of unemployed workers eligible for unemployment benefits. Alaska's recipiency rate is above the national average of 28 percent. Both Alaska's rate and USDOL's rate will fluctuate from year to year simply because the number of unemployed workers fluctuates as does the percentage of workers that file and qualify for benefits. Alaska's recipiency rate declined in 2019 as the percentage of unemployed workers filing for benefits continued to drop to historic lows prior to the 2020 pandemic when the rate increased to a historical high due to the number of workers affected by the pandemic.

Target #1: Issue at least 87 percent of initial Unemployment Insurance payments within 21 days. Methodology: U.S. Department of Labor, Employment and Training Administrations state performance database Initial Unemployment Insurance Payments Processed within 21 Days Year YTD Total 2020 95.2% 2019 94.3% 2018 94.0% 2017 93.4% 2016 93.3% 2015 94.7% 2014 94.3% Analysis of results and challenges: The federal timeliness benchmark is 87 percent of initial payments made within 21 days. Alaska's performance remains well above the federal benchmark each year. In 2020, the total number of people receiving an unemployment insurance payment for at least one week was 87,288.

Current as of November 19, 2021