Performance Details
Department of Revenue - Long Term Care Ombudsman Office
Mission
The mission of Alaska's Office of the Long-Term Care Ombudsman is to provide resident-centered advocacy designed to protect the health, safety, welfare and rights of Alaskan seniors, age 60 and over living in long-term care facilities.
Core Services
- Complaint investigations
- Develop and support the creation and maintenance of family and resident councils
- Ensure the needs, interests, and opinions of Alaskan seniors are conveyed to policy makers
- The LTCO program will actively advocate to protect the rights of seniors by educating care providers and the public through community outreach and training
Mission Results |
Core Services |
||||||||||||
|
| ||||||||||||
Mission Results |
Core Services |
||||||||||||
|
|
Performance Detail
A: Result -Seniors who reside in long term care settings will be protected from poor quality of care, environments and/or practices which jeopardize their safety, and from violations to their rights. |
Target #2: The LTCO program shall visit 100% of the skilled nursing facilities and senior licensed assisted living homes in the state at least once per year..
There were 67 total visits to Skilled Nursing Facilities in FFY 2022. All Skilled Nursing Facilities had at least one visit during FFY 2022, with most having two or more visits. This goal was met for Skilled Nursing Facilities visitations. There are approximately 300 Assisted Living Facilities for seniors in Alaska. The LTCO team visited 276 or 92% of these homes with the majority of these homes having more than one visit. The team made a total of 543 visits to Assisted Living Homes. The LTCO team prioritized facility visits to Assisted Living Homes by complaint related concerns initiated by residents or by reviewing critical incident reports highlighting concerns in an Assisted Living Facility. The LTCO team continues to work cooperatively with residential licensing to track the opening of new assisted living homes to ensure that facility visits were completed to most of the homes. The goal was nearly met for Assisted Living Homes visitations. Target Last Modified: 10/26/2023 |
Target #3: The LTCO program will make at least 400 visits to facilities annually..
Target Last Modified: 10/20/2023 |
Target #4: The LTCO program will make quarterly visits to at least 30 facilities annually, targeting those facilities with the most complaints..
Target Last Modified: 10/20/2023 |
Target #5: Annually, the LTCO program will analyze 100% of the complaints by facility in order to determine training or changes that could improve in facilities that need the most support..
Target Last Modified: 10/30/2023 |
A1: Core Service - Complaint investigations |
Target #1: The LTCO program will retain 6 staff and a working cadre of at least 60 volunteers in order to work towards being able to visit facilities on a quarterly basis..
However, the goal of retaining 60 volunteers was not met. As noted in our data for FFY 2021 and FFY 2022, the LTCO program experienced a mass departure of our trained volunteers during COVID 19. Over 69% of our volunteers stepped down from volunteering since many of the volunteers were seniors who were in the high-risk category for COVID 19. Not only did the LTCO program experience the loss of volunteers, but our program saw a huge decrease in the number of volunteer hours as well. With that said, the LTCO program is slowly trying to rebuild our volunteer base. We currently have 25 volunteers who donated over 235 volunteer hours for FFY 2022. Target Last Modified: 10/26/2023 |
Target #2: The LTCO will recruit and train at least 20 new volunteers annually..
The LTCO program continues our recruitment strategies by posting on social media and placing advertisements in the Senior Voice and other news media outlets. We recreated a new pow toon advertisement on social media that has received national attention. The LTCO communicates our volunteer needs during presentations at the interagency monthly meetings of senior providers. The LTCO currently keeps track of inactive volunteers in hopes that they will resume their volunteerism when they are ready. Target Last Modified: 10/26/2023 |
Target #3: The LTCO program will meet with 15 resident and family councils at least once a year to explain the role of the OLTCO and offer support..
Target Last Modified: 10/20/2023 |
A2: Core Service - Develop and support the creation and maintenance of family and resident councils |
Target #1: Support the development and strengthening of family and resident councils at all nursing homes, especially those with more than 20 residents, and State Pioneer Homes to ensure these councils are an effective voice for elderly LTC residents.
Target Last Modified: 10/20/2023 |
B: Result -The rights, interests, and well-being of Alaskan seniors, age 60 and older, will be promoted and protected. |
Target #1: The LTCO program shall educate the community about long term care, the LTCO program and related issues such as residents" rights at a minimum of four community outreach or education events annually..
Target Last Modified: 10/20/2023 |
Target #2: The LTCO program will provide information and referrals to at least 200 callers annually..
Target Last Modified: 10/20/2023 |
B1: Core Service - Ensure the needs, interests, and opinions of Alaskan seniors are conveyed to policy makers |
Target #1: Annually, the LTCO program will analyze 100% of complaints to determine systems changes that could improve care in long term care facilities..
Target Last Modified: 10/26/2023 |
B2: Core Service - The LTCO program will actively advocate to protect the rights of seniors by educating care providers and the public through community outreach and training |
Target #1: The LTCO program will provide consultation to at least 40 facilities each year..
Target Last Modified: 10/26/2023 |
Target #2: The LTCO program will conduct training at least three times per year to long term care providers regarding resident rights, the role of the LTCO, and LTCO assistance available to care providers..
Target Last Modified: 10/20/2023 |
Last refreshed: 04/25/2024 05:00 pm